ResortQuest Mahana at Kaanapali (formerly Aston), Lahaina, Complain

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Rank

5th

Out of 91

ResortQuest Mahana at Kaanapali (formerly Aston)	Average Price: $281 Check Rates

Hotel Class:

110 Kaanapali Shores Place

Lahaina, 96761 View map

3-Star Hotel Rank: 1 of 20
Average review rating: 4.49

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (72) , MyTravelGuide (1) , Travelocity (13) , TripAdvisor (732) , YahooTravel (29)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complain

Appears in 23 comments.

The following words were used in comments with Complain:
charged (2) clean (2) desk (2) distance (2) few (2) good (2) great (2) lacking (2) new (4) not (6) ocean (2) reviews (4) room (4) swimming (2) walking (2)

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1. As there isn't a licensed bar there we ended up bringing some cans of beer down and no one complained.

"Great view...a little pricey " Read full review on TripAdvisor 3/23/2012 Vote

2. -no recycling on site for paper products (not that I could see)-pullout couch was great for kids but was not great for adults - (in the Mahana's defense, I did not complain or request a new mattress or cover etc).

"Best Value in Maui " Read full review on TripAdvisor 1/22/2012 Vote

3. I did complain to the desk staff who seemed indifferent to the complaint.

"Good Place to stay - Not great! " Read full review on TripAdvisor 12/26/2011 Vote

4. I went down to complain and the guy was a jerk about it.

"ALOHA MAHANA " Read full review on TripAdvisor 11/10/2011 Vote

5. Others have complained about the rocks but this is actually a bonus for the snorkeler's (makes the water pretty clear).

"We'll be back! " Read full review on TripAdvisor 8/24/2011 Vote

6. Other posters have complained about couch beds but ours was fine.

"excellent ocean views " Read full review on TripAdvisor 8/12/2011 Vote

7. Unlike some other reviewers we had absolutely no problems accessing the internet and my husband had to do some work while there and he never complained.

"Thoroughly enjoyed our 11th wedding anniversary here. " Read full review on TripAdvisor 7/1/2011 Vote

8. While it wasn't the best room in the hotel/condo, we certainly can't complain.

"Look no further than The Mahana! " Read full review on TripAdvisor 12/13/2009 Vote

9. Honestly: WHO COMPLAINS ABOUT THE OCEAN BEING TOO LOUD? Isn't that why one elects to get an oceanfront room?.

"Mahana = Heaven! " Read full review on TripAdvisor 11/26/2009 Vote

10. Since I had complained, we were given a new room.

"Not impressed " Read full review on Expedia 10/14/2009 Vote