Hilton Waikoloa Village, Waikoloa, Complaint

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OpinionWell
Rank

2nd

Out of 18

Hilton Waikoloa Village	Average Price: $241 Check Rates

Hotel Class:

425

Waikoloa, 96738 View map

4-Star Hotel Rank: 3 of 12
Average review rating: 3.78

OpinionWell Value Index: 10

Traveler reviews analyzed: Expedia (98) , MyTravelGuide (257) , TripAdvisor (1058)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit pricey (10) annoy (26) avoid (21) awful (19) bad (121) big deal (11) broken (19) chipped (11) complain (55) complaint (31) dated (14) difficult (20) dirty (20) disappoint (78) downside (18) expensive (267) frustrated (19) hard (49) hassle (13) hate (9) horrible (24) inconvenient (21) issue (69) lack (29) loud (45) mediocre (11) mistake (13) negative (74) noise (47) noisy (18) outrageous (28) overpriced (46) poor (32) pricey (60) problem (119) ridiculous (29) roach (12) rock (61) rough (11) rude (28) sad (10) shock (16) slow (87) smell (29) terrible (36) tiny (17) unfortunate (19) worn (15) worst (15) wrong (27)

Complaint

Appears in 128 comments.

The following words were used in comments with Complaint:
beach (5) biggest (4) complaints (129) food (9) hotel (21) management (6) nice (5) night (5) not (10) ocean (6) pool (9) price (7) problem (6) resort (12) reviews (6) room (16) rude (5) service (5) staff (15) walking (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. When you book your rooms you know that ahead of time, so I don't understand the complaints from so many people about these problems.

"Magnificent Hotel " Read full review on TripAdvisor 3/15/2011 Vote

2. If any one has complaints about this property, they would also complain about winning the lottery.

"The most beautiful resort in Hawaii! " Read full review on TripAdvisor 1/8/2011 Vote

3. I complained to the concierge and she forwarded our complaint to the hotel's IT department who aplogized for the inconvenience and told us to call the ISP once again to have our access unblocked, but again started asking if we were using any other kind of streaming software in the background of our computer.

"Beautiful hotel resort, but I don't think I will be coming back here again " Read full review on TripAdvisor 12/26/2010 Vote

4. My only complaint about check in was they had the wrong room in the wrong tower.

"Had a great, but, very expensive time! " Read full review on TripAdvisor 9/27/2010 Vote

5. My only complaint was that the cord for the coffee maker was too short to reach the socket.

"Just okay...and I was so excited to stay here " Read full review on TripAdvisor 9/16/2010 Vote

6. No complaints as a hotel.

"Location, Location Location - This one SUCKS " Read full review on TripAdvisor 9/3/2010 Vote

7. Although there are many complaints on Tripadvisor about the size of this resort, we never felt that we needed to use the tram or boats to get around.

"Fun family resort " Read full review on TripAdvisor 8/28/2010 Vote

8. My wife and I had the standard room in Ocean Tower and had no complaints.

"Pretty good, but NOT for everyone! " Read full review on TripAdvisor 7/28/2010 Vote

9. My biggest complaint is that the room itself seemed a bit shabby.

"Rooms are below par; grounds are above par " Read full review on TripAdvisor 7/7/2010 Vote

10. But it had nice tile work, nice appointments, and we have no complaints.

"Conference facilities great, HUGE hotel, lots of fun stuff to do " Read full review on TripAdvisor 6/29/2010 Vote