Sheraton Philadelphia Center City, Philadelphia, Rude

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Rank

46th

Out of 177

Sheraton Philadelphia Center City	Average Daily Rate: NA Check Rates

Hotel Class:

17TH AND RACE STREETS

Philadelphia, 19103 View map

3-Star Hotel Rank: 26 of 57
Average review rating: 3.67

OpinionWell Value Index: NA

Traveler reviews analyzed: MyTravelGuide (712) , Travelocity (21) , TripAdvisor (355) , YahooTravel (30)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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annoy (3) awful (7) bad (23) big deal (3) broken (10) bug (2) complain (21) complaint (8) dated (5) difficult (5) dingy (3) dirt (3) dirty (36) disappoint (16) disgust (8) dump (5) expensive (35) filthy (5) gross (4) hard (6) horrible (9) inconvenient (8) issue (16) lack (6) loud (15) lousy (3) mistake (3) negative (20) noise (9) noisy (10) outrageous (4) overpriced (8) pricey (7) problem (26) ridiculous (6) rude (16) scary (5) shame (4) shock (3) slow (13) smell (23) smelly (3) stain (3) terrible (3) uncomfortable (4) unfortunate (9) unpleasant (5) worn (4) worst (4) wrong (7)

Rude	Appears in 50 comments.

The following words were used in comments with Rude:
accommodating (3) bad (3) breakfast (2) busy (3) cares (2) clean (2) desk (8) dirty (4) generous (3) helpful (4) hotel (8) incompetence (6) management (5) not (8) personable (3) phone (4) problem (4) room (10) service (4) staff (34)

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1. The staff at the hotel were rude and every time that I had a question for either the front desk or the concierge, I felt like I was interrupting and bothering them.

"Awful employees and staff " Read full review on TripAdvisor 12/8/2010 Vote

2. When I called the front desk to complain, that person was extra rude as well.

"The Hotel of unbrotherly love " Read full review on TripAdvisor 7/5/2010 Vote

3. Servcie at breakfast was actually one of the few high points - staff were friendly and helpful unlike those at the conferecne lunch who seemed intent on being as rude as possible.

"Not up to usual Sheraton standards " Read full review on TripAdvisor 6/10/2010 Vote

4. rude staff, dirty carpets, bad food, many things that don't work.

"Overpriced! " Read full review on TripAdvisor 11/14/2009 Vote

5. However, not only was housekeeping rude (barging into the room just because they assumed the room was vacant) but the front desk staff was horrible.

"If you want bad customer service and rude employees, please stay here! " Read full review on TripAdvisor 10/16/2009 Vote

6. After much run around and general rudeness form the sercurity staff, we were told they would comp out rooms.

"Had items removed from room and lost as of yet no compensation " Read full review on TripAdvisor 7/24/2009 Vote

7. While we were accommodated by your rude and unprofessional staff, we got the rollaway bed only during our last night.

"Terrible Experience " Read full review on TripAdvisor 7/15/2009 Vote

8. One of the managers went so far as to rudely announce to a number of the wedding guests at breakfast (which the hotel begrudgingly offered free of charge) that she was going "above and beyond" and was clearly not happy about it.

"Extremely poor customer service " Read full review on TripAdvisor 7/1/2009 Vote

9. The staff is rude (I was hung up on by the hotel operator for no reason, I wasn't being rude, just asking a question), the rooms are not cleaned ( the comforter had stains on it, I don't want to think about it, and there was a layer of dust an all the tables).

"Terrible Experience " Read full review on TripAdvisor 2/6/2009 Vote

10. The staff was rude, the rooms were dirty and smelled like they have not been cleaned since the 70s.

"What a dump " Read full review on TripAdvisor 1/16/2009 Vote