Capitol Hill Suites, Washington DC, Mistake

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Rank

22nd

Out of 279

Capitol Hill Suites	Average Price: $285 Check Rates

Hotel Class:

200 C Street SouthEast

Washington DC, 20003 View map

3-Star Hotel Rank: 12 of 58
Average review rating: 3.47

OpinionWell Value Index: 3

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (39) , Travelocity (22) , TripAdvisor (312) , YahooTravel (12)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Mistake

Appears in 5 comments.

The following words were used in comments with Mistake:
charged (2) hotel (3) not (2) reservation (2) room (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I just wish the hotel would have been able to address their mistake which was costly to me.

"I would like to give a better review, but there was a complaint left unanswered. " Read full review on TripAdvisor 10/29/2011 Vote

2. They made a number of mistakes on our reservations, over charged my group for rooms that were not used, and over charged me $1,000.

"THE MOST HORRIBLE GROUP BOOKING IVE EVER DONE " Read full review on TripAdvisor 8/3/2011 Vote

3. She even upgraded our room for their mistake.

"Disappointing " Read full review on TripAdvisor 7/27/2011 Vote

4. He refused to honor our reservation even though the mistake was made on the part of the hotel - poor customer service in my opinion.

"Disappointing " Read full review on TripAdvisor 7/27/2011 Vote

5. My one mistake was not realizing that the hotel doesn't have an actual restaurant, and bar, which I find to be a required convenience on solo business travel.

"Some good. Some Bad " Read full review on Travelocity 11/1/2009 Vote