Capitol Hill Suites, Washington DC, Complaint

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Rank

22nd

Out of 279

Capitol Hill Suites	Average Price: $285 Check Rates

Hotel Class:

200 C Street SouthEast

Washington DC, 20003 View map

3-Star Hotel Rank: 12 of 58
Average review rating: 3.47

OpinionWell Value Index: 3

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (39) , Travelocity (22) , TripAdvisor (312) , YahooTravel (12)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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annoy (5) avoid (5) bad (13) bed bugs (25) broken (4) complain (15) complaint (21) cope (4) cramped (4) damage (3) dated (3) difficult (5) dirty (10) disappoint (16) disgust (4) downside (4) dull (3) expensive (9) filthy (4) frustrated (5) gross (4) hard (12) hardly (4) hassle (4) horrible (4) inconvenient (3) issue (15) lack (7) loud (7) mistake (5) negative (7) noise (6) noisy (3) odor (2) outdated (4) peeling (5) poor (7) pricey (6) problem (40) rude (11) shock (4) slow (13) smell (10) stained (3) terrible (5) too small (4) uncomfortable (3) unfortunate (3) worn (4) worst (12)

Complaint

Appears in 26 comments.

The following words were used in comments with Complaint:
cold (2) complain (2) complaints (26) hotel (3) management (4) need (2) night (3) not (5) room (5) staff (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. My only complaint was valet service did not include finding a solution for parking.

"Convenient location " Read full review on TripAdvisor 3/18/2012 Vote

2. Later that night I wrote a complaint email to the hotel (remember this).

"Ugh.... " Read full review on TripAdvisor 3/15/2012 Vote

3. I say thank you and I ask if I can register a complaint about the previous guy and she said 'Sure you can.

"Ugh.... " Read full review on TripAdvisor 3/15/2012 Vote

4. Another minor complaint is that the safe didn't work.

"Nice, quiet, reasonable " Read full review on TripAdvisor 1/16/2012 Vote

5. The only complaint is that there was no place to sit and eat so you had to get everything 'to go'.

"Nice, quiet, reasonable " Read full review on TripAdvisor 1/16/2012 Vote

6. My only complaint is that our room (the smallest 'junior suite') had only a microwave, not a stove.

"Nice room, quiet location, reasonable price " Read full review on TripAdvisor 1/5/2012 Vote

7. A complaint to the Manager in the morning resulted in total apathy so clearly its a top down problem, One girl was delightful and helpful, Vending machines in the lobby rather common.

"Dreadful service " Read full review on TripAdvisor 12/24/2011 Vote

8. So - I was out $30 to replace the items and received no response to my complaint.

"I would like to give a better review, but there was a complaint left unanswered. " Read full review on TripAdvisor 10/29/2011 Vote

9. Other than that, the hotel staff was very nice and accomodating - just had no way to address my complaint.

"I would like to give a better review, but there was a complaint left unanswered. " Read full review on TripAdvisor 10/29/2011 Vote

10. I was surprised to hear there was no staff available outside those hours to handle a guest complaint.

"I would like to give a better review, but there was a complaint left unanswered. " Read full review on TripAdvisor 10/29/2011 Vote