Hilton Riverside Hotel New Orleans, New Orleans, Service

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Rank

15th

Out of 427

Hilton Riverside Hotel New Orleans	Average Price: $281 Check Rates

Hotel Class:

2 Poydras Street

New Orleans, 70140 View map

3-Star Hotel Rank: 6 of 125
Average review rating: 3.89

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (5) , Expedia (68) , Travelocity (1) , TripAdvisor (1000) , YahooTravel (36)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (54) bar (154) bath (16) bathroom (108) bed (177) bill (30) breakfast (206) charge (97) check in (210) check out (34) concierge (98) cost (80) deal (42) dinner (57) downtown (36) fee (65) fitness center (23) food (188) front desk (147) gym (73) hotel (1731) housekeeping (75) lobby (89) location (580) lunch (22) manager (38) money (50) parking (241) pillow (53) pool (114) price (139) rate (119) recommend (90) restaurant (292) room (1640) room service (72) service (337) sheets (23) shower (64) staff (458) street (293) suite (58) to park (24) towel (54) valet (66) valet parking (26) value (33) view (375) walk (385) wireless (52)

Service

Appears in 336 comments.

76% wrote positive comments about service

The following words were used in comments with Service:
clean (16) customer (24) excellent (25) expectation (18) floor (15) food (24) good (56) great (56) helpful (14) hotel (88) internet (18) location (24)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Customer service training may not be a bad idea, same to be said for the breakfast staff.

"Customer service could use improvement " Read full review on TripAdvisor 5/19/2012 Vote

2. I was impressed with the level of friendliness and service we received during our stay.

"Perfect for Business in NOLA " Read full review on TripAdvisor 5/17/2012 Vote

3. For the price that we paid ($200 pn) i would expect better service and attention to detail.

"Good location, average service " Read full review on TripAdvisor 5/1/2012 Vote

4. Riverside Hilton always provides our group, visiting New Orleans for Music Festivals, excellent service, clean rooms and a place to relax.

"Great service, great location " Read full review on TripAdvisor 4/28/2012 Vote

5. The Hilton Riverside has always had excellent accommodations, services, food, and entertainment.

"Consistency " Read full review on TripAdvisor 4/26/2012 Vote

6. I was very pleased, great location, room was perfect, quick check in, excellent service would definately come back.

"Hilton Riverside New Orleans-wonderful! " Read full review on TripAdvisor 4/25/2012 Vote

7. If you charge Hilton dollars and promise Hilton service, you better deliver.

"Waste of travel funds " Read full review on TripAdvisor 4/24/2012 Vote

8. We have stayed at the Hilton Riverside 10 different times for music festivals and they provide amazing service, food and a relaxed atmosphere.

"#1 in New Orleans " Read full review on TripAdvisor 4/24/2012 Vote

9. Positives - gorgeous view (27th floor, exec floor), quiet, beds very comfy, service is good, location is perfect for both my business and leisure needs.

"Overall good place to stay " Read full review on TripAdvisor 4/21/2012 Vote

10. There are so many other fantastic hotels just footsteps away with better service and stays.

"What an awful place to stay. " Read full review on TripAdvisor 4/20/2012 Vote