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Rank
44th
Out of 197

Taj Boston

Average Price: $403  
 
Hotel Class:
15 Arlington Street
Boston, 02116 View map  
4-Star Hotel Rank: 28 of 38
Average review rating: 4.01
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (67) , MyTravelGuide (2) , Travelocity (4) , TripAdvisor (337) , YahooTravel (5)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 19 comments. 
33% wrote positive comments about manager
The following words were used in comments with Manager:
better (3)   complain (2)   customer (2)   desk (3)   experience (2)   hotel (5)   management (21)    
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1. When I explained that the situation was making us late for dinner, the manager said I don't see how this bedding issue has anything to do with your lack of preparedness time.
"Terrible Customer Service, Unfriendly Manager Ruined 40th Birthday " Read full review on TripAdvisor   3/24/2010 Vote      
2. When I spoke with her I felt insulted and unwelcomed leading me to believe she may be a great 'back office' manager of the books/finances, but my experience was that her customer service skills were not on the same page with the rest of the hotel staff.
"Better than expected, inconsistent customer service " Read full review on TripAdvisor   9/7/2007 Vote      
3. We wrote a few comments about the service in the bar and the restaurant and the manager followed up immediately which was impressive.
"Lovely hotel but missing one or two things " Read full review on TripAdvisor   4/21/2012 Vote      
4. I spoke to the manager but he told me he could not do anything about it.
"Could be a great place " Read full review on TripAdvisor   4/15/2012 Vote      
5. The wait staff and managers were fab.
"Better than Ritz " Read full review on TripAdvisor   2/21/2012 Vote      
6. Manager really needs to step up to the plate to make this hotel a 5 star experience from managing staff better to making the rooms nicer as it is absolutely not at the moment.
"Don't expect it to be a 5-star experience " Read full review on TripAdvisor   1/22/2012 Vote      
7. It took me five minutes to persuade the front desk lady to talk to her manager, and eventually they agreed to put the name of my firm in the invoice, but only next to the name of the booking entity.
"could be nice years ago " Read full review on TripAdvisor   9/23/2011 Vote      
8. It seems to me that all of this could be improved if the manager of the hotel just trained and organized the staff better.
"Great location, good room, unorganized staff " Read full review on TripAdvisor   7/20/2011 Vote      
9. He said he would see what he could do and left to speak to a manager.
"Thank goodness for James in Concierge " Read full review on TripAdvisor   7/13/2011 Vote      
10. this promised by head of security because the hotel manager couldn't be found for two days.
"needs a remodel " Read full review on Expedia   9/10/2010 Vote      
   
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