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OpinionWell
Rank
3rd
Out of 231

Brookshire Suites

Average Price: $204  
 
Hotel Class:
120 East Lombard Street
Baltimore, 21202 View map  
3-Star Hotel Rank: 1 of 33
Average review rating: 3.73
OpinionWell Value Index: 9
Traveler reviews analyzed: BedBugRegistry (1) , Expedia (81) , MyTravelGuide (326) , Travelocity (9) , TripAdvisor (502) , YahooTravel (15)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 55 comments. 
69% wrote positive comments about manager
The following words were used in comments with Manager:
accommodating (3)   arrival (3)   attentive (3)   car (6)   charged (4)   desk (13)   families (3)   friendly (4)   generous (3)   great (6)   helpful (10)   hotel (19)   management (59)   nice (4)    
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1. On the positive side, after asking to see the manager, Dennis, and telling him that we would not stay in an un-air conditioned room, he did call around to local hotels and got us rooms at the beautiful air-conditioned Residence Inn Marriott.
"Beware! " Read full review on TripAdvisor   5/21/2012 Vote      
2. The managers reception was very nice.
"Hot!!!!! " Read full review on TripAdvisor   4/17/2012 Vote      
3. Numerous attempts to discuss this professionally failed as the manager eventually stated that he was not removing the charge and hung up on us.
"Hidden Fees and an erroneous smoking accusation " Read full review on TripAdvisor   1/23/2012 Vote      
4. If you decide to stay at the Brookshire Suites, make sure you report the smell of smoke to the front desk or you could find yourself with a hefty $250 charge and a manager unwilling to listen to reason and logic.
"Hidden Fees and an erroneous smoking accusation " Read full review on TripAdvisor   1/23/2012 Vote      
5. Geoffrey, who was the valet/luggage helper, was extremely friendly and welcoming, and Dennis, the Front Office Manager, was exceptionally helpful and accommodating.
"Excellent rate, location, and staff " Read full review on TripAdvisor   11/29/2011 Vote      
6. We're not ones to write reviews but because of the personalized service we received and the extra mile the manager went to make our stay memorable, I had to make an exception.
"We were treated great! " Read full review on TripAdvisor   10/19/2011 Vote      
7. The assistant manager Andrea Carter also made our trip as pleasant as possible.
"Excellence and Professionalism " Read full review on TripAdvisor   2/1/2011 Vote      
8. Andrea Carter, the assistant Manager was also extremely helpful and enjoyable to talk to.
"A delightful find with a great staff " Read full review on TripAdvisor   9/23/2010 Vote      
9. The room were smaller than expected for the price but my family and I had an incident where our car was broken into while in the hotel's valet parking and the hotel manager Travis was great and I loved the way he handled the situation.
"The hotel Manager was Great " Read full review on TripAdvisor   8/12/2010 Vote      
10. The hotel manager (I believe her name was Claudia) wasquite generous and ensured that the proper wine and beer was delivered to our room.
"Not a good start but it got better " Read full review on TripAdvisor   2/19/2010 Vote      
   
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