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Rank
13th
Out of 287

Hilton Garden Inn Austin Downtown

Average Price: $158  
 
Hotel Class:
500 North IH 35
Austin, 78701 View map  
4-Star Hotel Rank: 7 of 23
Average review rating: 3.82
OpinionWell Value Index: 7
Traveler reviews analyzed: Expedia (87) , MyTravelGuide (410) , Travelocity (15) , TripAdvisor (321) , YahooTravel (48)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Service
Appears in 128 comments. 
81% wrote positive comments about service
The following words were used in comments with Service:
excellent (13)   expectation (5)   friendly (6)   good (20)   great (15)   hotel (43)   internet (7)   nice (6)   poor (5)    
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1. On that note the customer service was good, they were responsive and did attempt to make things better.
"Expected More " Read full review on TripAdvisor   4/26/2012 Vote      
2. I continue to enjoy the wonderful service this relatively small hotel gives us.
"Review of Hotel and staff " Read full review on TripAdvisor   4/23/2012 Vote      
3. The hotel had friendly valets that had my car ready when I asked with no waiting; the price was a little high but the service was good so it's hard for me to complain about that.
"Service Exceeded Expectations " Read full review on TripAdvisor   4/12/2012 Vote      
4. HGIs are always a good bet for excellent service and nice rooms, and this one is no exception.
"Great location on 6th Street " Read full review on TripAdvisor   4/7/2012 Vote      
5. I've stayed here several times, always good overall, but this time everything was perfect, from the service (valet.
"Gpreat place to stay! " Read full review on TripAdvisor   1/29/2012 Vote      
6. The staff service levels were great, the rooms were very comfortable and the location was ideal.
"Great Stay / Great Location " Read full review on TripAdvisor   10/7/2011 Vote      
7. com/#!/27bslash6 click on his page, he has written: Tired of courteous, friendly service by efficient attractive staff.
"TERRIBLE SERVICE from KAYLA! " Read full review on TripAdvisor   9/27/2011 Vote      
8. Otherwise, the hotel is exactly what you expect from a mid-level, non-full service property except that the HGI has a couple of features you do not find at most Courtyard by Marriott or other HGI properties.
"Suprised by the Quality of the HGI " Read full review on TripAdvisor   9/22/2011 Vote      
9. I noticed that the manager reads and responds to the reviews, which I think is an outstanding service for future guests.
"Friendly Staff & Nice Hotel In Convenient Location " Read full review on TripAdvisor   8/29/2011 Vote      
10. The valet workers were very helpful and provided quick service.
"Friendly Staff & Nice Hotel In Convenient Location " Read full review on TripAdvisor   8/29/2011 Vote      
   
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