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Rank
13th
Out of 287

Hilton Garden Inn Austin Downtown

Average Price: $158  
 
Hotel Class:
500 North IH 35
Austin, 78701 View map  
4-Star Hotel Rank: 7 of 23
Average review rating: 3.82
OpinionWell Value Index: 7
Traveler reviews analyzed: Expedia (87) , MyTravelGuide (410) , Travelocity (15) , TripAdvisor (321) , YahooTravel (48)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 82 comments. 
70% wrote positive comments about front desk
The following words were used in comments with Front desk:
friendly (6)   great (9)   helpful (12)   hotel (10)   housekeeping (6)   nice (4)   night (7)   secure (4)   service (4)   staff (14)   valet (4)   view (4)   walking (4)    
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1. Linda at the front desk was amazing.
"Perfect location in Austin. " Read full review on TripAdvisor   5/7/2012 Vote      
2. We have a Diamond member with us and so the front desk later promised to secure a room for us, however, a few minutes later, that room was given to another person while checking in at a nearby counter slightly later.
"Still furious about how was treated here " Read full review on TripAdvisor   4/25/2012 Vote      
3. Front desk people were nice, rooms were on the smaller side.
"It was just ok. " Read full review on TripAdvisor   2/21/2012 Vote      
4. The front desk seemed understaffed (very long hold when we called to confirm reservation, very slow check-in, called down for silverware and never got it, slow check-out) The front desk staff were all very friendly and apologetic though.
"Everything was great...nothing was outstanding. " Read full review on TripAdvisor   2/20/2012 Vote      
5. Excellent front desk and restaurant staff.
"Austin, TX (Bat City) Gem " Read full review on TripAdvisor   1/22/2012 Vote      
6. Joquine, at the front desk, gave us a wonderful 'partial' view of the capitol buidling which also allowed us sunset over the river.
"Austin, TX (Bat City) Gem " Read full review on TripAdvisor   1/22/2012 Vote      
7. The front desk staff was really welcoming and even upgraded our room when they found out we were celebrating.
"Great Location, Great Price! " Read full review on TripAdvisor   1/19/2012 Vote      
8. The location is great, the front desk personnel were very helpful and polite.
""Clean Hotel, Valet Charge Must Go" " Read full review on TripAdvisor   9/14/2011 Vote      
9. The front desk workers were always cheerful and helpful which made our stay even more enjoyable.
"Friendly Staff & Nice Hotel In Convenient Location " Read full review on TripAdvisor   8/29/2011 Vote      
10. I was impressed by the front desk staff at this hotel.
"This hotel needs upgrades but customer service is excellent! " Read full review on TripAdvisor   8/8/2011 Vote      
   
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