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Rank
13th
Out of 287

Hilton Garden Inn Austin Downtown

Average Price: $158  
 
Hotel Class:
500 North IH 35
Austin, 78701 View map  
4-Star Hotel Rank: 7 of 23
Average review rating: 3.82
OpinionWell Value Index: 7
Traveler reviews analyzed: Expedia (87) , MyTravelGuide (410) , Travelocity (15) , TripAdvisor (321) , YahooTravel (48)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 19 comments. 
62% wrote positive comments about manager
The following words were used in comments with Manager:
friendly (2)   generous (2)   guest (2)   hotel (6)   management (21)   mistake (2)   nice (3)   night (3)    
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1. Drove up to the valet, friendly greeting from the valet, a manager walked out to greet us (nice touch, I only usually get that at 5* hotels), friendly chat with the manager for a moment, then the manager escorted us over to check-in.
"Service Exceeded Expectations " Read full review on TripAdvisor   4/12/2012 Vote      
2. The couple in the room next to us had a loud argument at 8:30 in the morning, waking my mother and I up - someone finally called the hotel manager to quiet them.
"Stay Somewhere Else " Read full review on TripAdvisor   12/1/2010 Vote      
3. Best advice, nice day manager and staff, but would not stay there again.
"Dont stay there, bed bugs were in my bed " Read full review on TripAdvisor   8/2/2010 Vote      
4. The manager, Mr.
"Still furious about how was treated here " Read full review on TripAdvisor   4/25/2012 Vote      
5. At 3:40 pm I get an email from the Front Desk Manager - FItzroy - saying 'your room has been cancelled as it out of order, you are being moved to Hotel A for one night and Hotel B for the other 3 nights, we will pay for one night.
"Worst hotel & employee experience ever " Read full review on TripAdvisor   3/20/2012 Vote      
6. I even emailed the hotel manager and he has not responded.
"HVAC Problems " Read full review on TripAdvisor   12/14/2011 Vote      
7. I noticed that the manager reads and responds to the reviews, which I think is an outstanding service for future guests.
"Friendly Staff & Nice Hotel In Convenient Location " Read full review on TripAdvisor   8/29/2011 Vote      
8. The manager did nothing to accommodate us and said maybe next time don't use Hotwire.
"Horrible Customer Service " Read full review on TripAdvisor   8/21/2011 Vote      
9. My colleague and I called the manager and he told us he would send housekeeping.
"Dont stay there, bed bugs were in my bed " Read full review on TripAdvisor   8/2/2010 Vote      
10. Security was nice but sent us to a smoking, smelly room per the manager.
"Dont stay there, bed bugs were in my bed " Read full review on TripAdvisor   8/2/2010 Vote      
   
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