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Rank
55th
Out of 493

Villa Florence San Francisco

Average Price: $227  
 
Hotel Class:
225 Powell Street
San Francisco, 94102 View map  
3-Star Hotel Rank: 20 of 110
Average review rating: 4.07
OpinionWell Value Index: 5
Traveler reviews analyzed: Expedia (65) , MyTravelGuide (222) , Travelocity (18) , TripAdvisor (510) , YahooTravel (10)
SAFE TO BOOK ? (2/5 issues found)
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Manager
Appears in 13 comments. 
100% wrote positive comments about manager
The following words were used in comments with Manager:
generous (4)   guest (2)   hotel (8)   liked (2)   management (14)    
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1. It's clearly a strategy by the hotel to attract bookings and one that has been picked up on by many of its guests but as the manager clearly addresses genuine issues directly on this site so in the interests of constructive criticism, I'm hoping he'll take this seriously - the additional $15 per night charge irritates and alienates guests and must inhibit repeat business - I urge you to abandon this ploy, include the $15 in the rate quoted and allow the hotel to earn its keep fairly (which I'm sure it will do).
"Good but expensive extras " Read full review on TripAdvisor   4/23/2012 Vote      
2. When we checked out I requested to speak to the general manager of the hotel, I was told he wasn't at work today (you would think that with a major problem in the hotel like no running water the general manager might want to show up).
"Not so HOT!!! " Read full review on TripAdvisor   1/9/2012 Vote      
3. Be that as it may I don't feel that it was appropriate or valid response from someone who claims to be a manager.
"Great if you like a $15 per day admin charge at the end of your stay " Read full review on TripAdvisor   11/20/2011 Vote      
4. 2) The staff (with the exception of the general manager who is a total jerk) was some of the nicest I have experienced.
"Revised Review " Read full review on TripAdvisor   9/27/2011 Vote      
5. I was contacted by at least 4 people including the manager to help make this trip a very special one for my wife.
"Our first time there but treated like they new us " Read full review on TripAdvisor   12/3/2010 Vote      
6. The hotel manager Eduardo refused to remove both charges.
"Charged for things not used. " Read full review on TripAdvisor   3/20/2012 Vote      
7. According to the manager, fees were for coffee in room, internet, newspapers, etc. It is a RIPOFF.
"Won't stay again due to hidden fees " Read full review on TripAdvisor   12/30/2011 Vote      
8. Personally as a manager myself, I felt that dismissive comment did nothing to make me feel like a valued customer.
"Great if you like a $15 per day admin charge at the end of your stay " Read full review on TripAdvisor   11/20/2011 Vote      
9. After I posted this review the General Manager, Jim Gerney contacted me via email to apologize for my experience.
"Revised Review " Read full review on TripAdvisor   9/27/2011 Vote      
10. After mentioning this in our post-trip customer survey, the hotel manager contacted me the same day via e-mail to apologize for the quality of our food, and promptly refunded the cost of our breakfast.
"A quaint place to stay " Read full review on TripAdvisor   5/31/2011 Vote      
   
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