4. run down over the years, somewhat dirty (they were spraying Lysol everywhere when we arrived and it reaked and rooms/elevators just felt fine nothing specially attended to), no amenities (restaurant and room service are closed for some reason and we were never made aware), customer service (no one greeted us and the reception area was dark and unlit, reception had no clue of a room change, they just seemed to do their job), manager tried bait & switch (see below)So we requested early check in and was so 'graciously' given it because they were able to give us a different room that was immediately open and because obviously no one else would have wanted it.