Flatotel, New York City, Manager

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Rank

184th

Out of 676

Flatotel	Average Price: $356 Check Rates

Hotel Class:

135 West 52nd Street

New York City, 10019 View map

4-Star Hotel Rank: 64 of 106
Average review rating: 3.32

OpinionWell Value Index: 2

Traveler reviews analyzed: BedBugRegistry (4) , Expedia (43) , Travelocity (7) , TripAdvisor (468) , YahooTravel (17)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (14) bar (54) bath (44) bathroom (201) bathtub (13) bed (174) bill (12) breakfast (148) cable (10) charge (18) check in (61) check out (12) checkout (13) closet (16) complimentary (34) concierge (34) cost (16) deal (18) decor (30) dinner (21) fee (9) food (39) front desk (90) gym (14) hotel (718) housekeeping (19) lobby (118) location (371) manager (29) money (32) parking (11) pillow (12) price (117) rate (47) recommend (52) restaurant (90) room (996) room service (35) service (120) shower (108) staff (261) street (47) suite (79) towel (25) tub (35) value (37) view (61) walk (67) water pressure (10) wireless (28)

Manager

Appears in 29 comments.

37% wrote positive comments about manager

The following words were used in comments with Manager:
accommodating (3) arrival (2) checkout (2) complain (2) dark (2) desk (4) generous (3) helpful (4) hotel (6) ignore (2) management (31) terrible (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. However, the manager, Steve, is the best thing about the hotel as he really tried to accommodate, but you can only do so much with what you have.

"Disappointment " Read full review on TripAdvisor 10/6/2011 Vote

2. This hotel is undergoing some growing pains but the Manager Steve is very accommodating and helpful.

"A girls trip with perks " Read full review on TripAdvisor 9/29/2011 Vote

3. I arrived to be told that my booking had been cancelled by the agent, however the hotel manager helped me out and upgraded me (I ended up in a suite, so no complaints there!)The hotel is a bit dark as you go into the lobby but my room was enormous and the windows allowed the sunlight in all day long.

"Great location (plus thank you to the manager) " Read full review on TripAdvisor 5/5/2011 Vote

4. Brenda, the General Manager is always amazing and accessable.

"Superior Quality and Value " Read full review on TripAdvisor 3/5/2009 Vote

5. When I called for clean towels the Sunday December 18 manager told me to tuff it out.

"Don't waste your money to stay in a dirty hotel, you might as well sleep ion the streets!!!! " Read full review on TripAdvisor 12/19/2011 Vote

6. Anyway, I inquired about this website and the Manager came out to speak with me.

Read full review 1/14/2011 Vote

7. They called and spoke with the manager, and eventually negotiated a renovated King bed room for the second night of our two night stay.

"Very disappointed - I will *not* stay at the Flatotel again " Read full review on TripAdvisor 12/29/2009 Vote

8. When I told them I am checking in, he walked away and told me the manager would be with me soon.

"Disappointing, and poorly run " Read full review on TripAdvisor 9/14/2009 Vote

9. About 5 minutes later, the manager appeared and told me THEY HAD NO ROOM FOR ME.

"Disappointing, and poorly run " Read full review on TripAdvisor 9/14/2009 Vote

10. I called and they refunded me back one night stay and washed my clothes, but the manager denied his staff would do anything like this and did not even begin an investigation until I requested it.

"Terrible security, soiled clothes and missing jewelry!! " Read full review on TripAdvisor 4/30/2009 Vote