Flatotel, New York City, Front Desk

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Rank

184th

Out of 676

Flatotel	Average Price: $356 Check Rates

Hotel Class:

135 West 52nd Street

New York City, 10019 View map

4-Star Hotel Rank: 64 of 106
Average review rating: 3.32

OpinionWell Value Index: 2

Traveler reviews analyzed: BedBugRegistry (4) , Expedia (43) , Travelocity (7) , TripAdvisor (468) , YahooTravel (17)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (14) bar (54) bath (44) bathroom (201) bathtub (13) bed (174) bill (12) breakfast (148) cable (10) charge (18) check in (61) check out (12) checkout (13) closet (16) complimentary (34) concierge (34) cost (16) deal (18) decor (30) dinner (21) fee (9) food (39) front desk (90) gym (14) hotel (718) housekeeping (19) lobby (118) location (371) manager (29) money (32) parking (11) pillow (12) price (117) rate (47) recommend (52) restaurant (90) room (996) room service (35) service (120) shower (108) staff (261) street (47) suite (79) towel (25) tub (35) value (37) view (61) walk (67) water pressure (10) wireless (28)

Front desk

Appears in 90 comments.

62% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (8) helpful (8) hotel (7) nice (4) night (9) pleasant (4) professional (5) rude (5) service (8) slow (6) smoke (6) staff (27)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. At check in- the excellent service of Arthur Ares at the front desk made our stay especially nice.

"Highly recommend " Read full review on TripAdvisor 4/1/2012 Vote

2. We arrived early on the morning of our check-in and, although a non-smoking room was not ready, the front desk was very helpful and friendly in checking us in and storing our bags so we could hit the streets.

"Flatotel (February 2012) " Read full review on TripAdvisor 2/6/2012 Vote

3. Check-in is quick and pleasant with the friendly front desk staff.

"Location location location! " Read full review on TripAdvisor 1/30/2012 Vote

4. Check-in was pleasant and the staff was helpful at the front desk, the business center and at the front door.

"Very spacious room for NYC! " Read full review on TripAdvisor 1/19/2012 Vote

5. The super nice guys at the front desk stored our luggage.

"GREAT LOCATION AND WONDERFUL STAFF Jan15-17 " Read full review on TripAdvisor 1/17/2012 Vote

6. All the staff at the front desk were super friendly.

"GREAT LOCATION AND WONDERFUL STAFF Jan15-17 " Read full review on TripAdvisor 1/17/2012 Vote

7. As for the actual hotel, the gentleman at the front desk was very friendly and professional.

"I really liked this hotel " Read full review on TripAdvisor 1/16/2012 Vote

8. I was cranky and tired but the staff on the front desk were amazing.

"great position for Times Square " Read full review on TripAdvisor 1/13/2012 Vote

9. Paul at the front desk was wonderful.

"Loved our stay and my son and wife there this weekend " Read full review on TripAdvisor 11/11/2011 Vote

10. However the front desk staff are very helpful so good feedback to them thanks.

"very average not cheap,good location,dont expect the staff to lift a pen without a tip!! " Read full review on TripAdvisor 9/27/2011 Vote