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Rank
184th
Out of 676

Flatotel

Average Price: $356  
 
Hotel Class:
135 West 52nd Street
New York City, 10019 View map  
4-Star Hotel Rank: 64 of 106
Average review rating: 3.32
OpinionWell Value Index: 2
Traveler reviews analyzed: BedBugRegistry (4) , Expedia (43) , Travelocity (7) , TripAdvisor (468) , YahooTravel (17)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Housekeeping
Appears in 19 comments. 
40% wrote positive comments about housekeeping
The following words were used in comments with Housekeeping:
clean (6)   elevator (4)   floor (5)   hotel (5)   location (2)   need (4)   unimpress (2)   useful (2)    
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1. Communication between porters, housekeeping, maintenance could do with being better.
"Fantastic location, service should be better, rooms too dark! " Read full review on TripAdvisor   8/20/2011 Vote      
2. Pros: good central location; large rooms for a central NYC hotel; essential amenities in room (ironing board, fridge, hairdryer); speedy housekeeping response; delis/cafes nearby for breakfastCons: dreary facade and minuscule check-in area -- you almost don't think you are in a hotel; adjacent buildings under scaffolding; only two elevators (plus service elevator that a member of staff encouraged me to use); no coffee/tea making option in bedroom or even on floor; excessive use of poorly applied gray paint creates institutional feel rather than the stylish look they were probably aiming for; elevator lobby area and inside of elevators need refreshing; no TV guide in room or via cable and poor reception; awkward layout of seating furniture and tables in room; paper cups rather than glasses in bedroom/bathroom -- all of the above are relatively minor complaints, but their cumulative effect made for a lackluster hotel stay.
"Good location but looking tired " Read full review on TripAdvisor   10/30/2010 Vote      
3. Housekeeping also did a great job freshening up our room daily with new towels, shampoo etc. Location was wonderful for midtown Manhattan.
"Great hotel for families with a convenient location " Read full review on TripAdvisor   7/23/2008 Vote      
4. Housekeeping was excellent - very clean.
"Huge and Wonderful " Read full review on TripAdvisor   5/20/2007 Vote      
5. The housekeeping only made the bed.
"Better than expected " Read full review on TripAdvisor   3/31/2012 Vote      
6. housekeeping is atrocious.
"noisy and filthy. avoid! " Read full review on TripAdvisor   12/2/2011 Vote      
7. Staff is friendly and helpful, especially the door men and housekeeping.
"All about the location " Read full review on TripAdvisor   11/14/2011 Vote      
8. Several light bulbs were burned out in the room upon arrival, and I could not get anyone from housekeeping to answer the phone.
"Room not in best condition " Read full review on TripAdvisor   5/21/2011 Vote      
9. For Juice) and still no sign of housekeeping.
"Not Worth The Money " Read full review on TripAdvisor   10/13/2010 Vote      
10. She called Housekeeping from the room to tell them we needed broken glass cleaned up right away and then went to replace the food items for me.
"Not Worth The Money " Read full review on TripAdvisor   10/13/2010 Vote      
   
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