The Muse Hotel New York - a Kimpton Hotel, New York City, Front Desk

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Rank

23rd

Out of 676

The Muse Hotel New York - a Kimpton Hotel	Average Price: $461 Check Rates

Hotel Class:

130 West 46th Street

New York City, 10036 View map

4-Star Hotel Rank: 10 of 106
Average review rating: 4.26

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (41) , MyTravelGuide (352) , Travelocity (30) , TripAdvisor (845) , YahooTravel (25)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (39) balcony (40) bar (130) bath (16) bathroom (166) bed (188) bill (14) breakfast (103) charge (33) check in (99) check out (27) check-out (10) complimentary (70) concierge (51) deal (33) decor (62) dinner (41) discount (11) food (60) front desk (132) hotel (1348) housekeeping (27) lobby (185) location (471) lunch (11) maid (11) manager (40) mini bar (21) minibar (15) mini-bar (14) money (25) parking (10) pillow (40) price (99) rate (63) recommend (125) restaurant (207) room (1235) room service (30) service (192) shower (39) spa (12) staff (528) street (153) suite (75) towel (32) value (22) view (49) walk (115) wireless (25)

Front desk

Appears in 132 comments.

81% wrote positive comments about front desk

The following words were used in comments with Front desk:
cares (5) concierge (6) customer (5) desk (133) extremely (7) floor (5) friendly (24) great (9) helpful (34) hotel (17) housekeeping (6) informative (5) liked (7) nice (8)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Nightclubs, restauraunts, people watching etc. The hotel is modern, clean, the rooms were not the largest we`ve ever stayed in but adequate, the beds were very comfortable which is important after a day of being on the go non stop, and the people at the front desk are wonderful in terms of giving advice on things to see and do.

"small but does the job " Read full review on TripAdvisor 5/20/2012 Vote

2. Front desk staff were very friendly and helpful.

"Love New York Love The Muse " Read full review on TripAdvisor 4/24/2012 Vote

3. I called the front desk and they upgraded me right away, we're extremely nice, and asked me if I needed anything since my bags were delayed.

"Aaahh, I'm here " Read full review on TripAdvisor 4/11/2012 Vote

4. Then there was Marc at the front desk: consumate professional, but so nice.

"Great Trip! " Read full review on TripAdvisor 4/10/2012 Vote

5. The front desk staff is courteous and efficient.

"A new favorite " Read full review on TripAdvisor 3/4/2012 Vote

6. The front desk staff was very helpful (particularly Marc) and they also double as the concierge.

"Perfect room and hotel for the right person.... " Read full review on TripAdvisor 2/22/2012 Vote

7. the staff were friendly and very helpful particular Amanda Levine behind the front desk, she went out of her way to answer our questions and accomadate us, The hotel was clean, modern and the rooms spacious, they served complimentry tea/coffee in the mornings and wine early evening.

"Great hotel in a Great location " Read full review on TripAdvisor 2/4/2012 Vote

8. Friendly doorman and front desk staff, not pretentious at all.

"perfect location " Read full review on TripAdvisor 11/28/2011 Vote

9. I did get an early check-in which was important on this trip and the front desk folks were all very helpful.

"Nice Spot " Read full review on TripAdvisor 11/18/2011 Vote

10. Front desk extremely nice and child-friendly; rooms small; no outside noise but room AC/heater was loud (front desk seemed aware of the noise complaints).

"Great location, small rooms " Read full review on TripAdvisor 11/10/2011 Vote