6. Stayed here for new year and would never ever set foot here again, when we arrived theman on the desk didn't say hello just asked our names and handed us room key then told us to get in the lift, no help with our luggage, we had a balcony full of the snow, which I asked if they could shift or give us a reduction as we could nt physically get onto it as the snow was up against the glass, well you would of thought I had asked the reception to donate her kidney she was so sarcastic patronising and argumentative checking out they couldnt be quick enough to through the bill under the door though when they wanted payment.