1. The good:- Location, location, location- Checkin/checkout staff - super friendly and helpful- Concierge - very helpful when asked about food options- My daughter loved the sound pillow from the pillow menu- room service was very prompt and tasted great- We ate a Rare for some burgers and fries - very goodThe bad -- Some of the elevators were not working, so there was a wait sometimes- Traffic noise from the street was very loud- Walls are very thin - we could hear our neighbors conversation very clearly- I opted for a swedish memory pillow from the pillow menu, as I have neck problems.