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Rank
10th
Out of 676

Affinia Shelburne

Average Price: $367  
 
Hotel Class:
303 LEXINGTON Avenue New York
New York City, 10016 View map  
3-Star Hotel Rank: 6 of 154
Average review rating: 4.43
OpinionWell Value Index: 5
Traveler reviews analyzed: Expedia (43) , TripAdvisor (930) , YahooTravel (20)
SAFE TO BOOK ? (2/5 issues found)
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Bill
Appears in 16 comments. 
50% wrote positive comments about bill
The following words were used in comments with Bill:
 
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1. Then to be lumbered with a huge phone bill to the US put on hold and hung up on until being shouted at until I cried.
"Hotel let down by customer service from some staff members " Read full review on TripAdvisor   1/28/2012 Vote      
2. The Shelburne fit the bill perfectly - and then some.
"Best value accommodation in NYC - and then some. " Read full review on TripAdvisor   2/27/2009 Vote      
3. But he handed us over to doorman Bill who increased the price on us by 33% at the last minute for a smaller (and inadequate) car and then lied about the cost of a cab to JFK.
"Great stay, shame about the doorman " Read full review on TripAdvisor   5/5/2012 Vote      
4. So the next day i got a bill under my door as if i'm checking out, when i went to reception, they said they had no information about my extending.
"Just average " Read full review on TripAdvisor   4/19/2012 Vote      
5. I had planned to express my disatisfaction by leaving a not great tip - but when I got the bill I was surprised to find that an 18% tip had already been added.
"Fine rooms, poor management " Read full review on TripAdvisor   4/6/2012 Vote      
6. The mini bar was never re-stocked and then couldn't get an itemised bill at the end of the stay.
"Service? " Read full review on TripAdvisor   3/14/2012 Vote      
7. When the computer froze the morning of our checkout, they had us verify the bill that had been slipped under our door and were able to email us our receipt rather than holding us up until the computer was fixed.
"Wonderful Weekend Stay " Read full review on TripAdvisor   1/21/2012 Vote      
8. Our son used the hotel phone's 'reservations' button to reserve his room for an extra night, and we were billed for the three phone calls it took to set this up -- all on the in-house phone .
"Stylish, Dog-Friendly Hotel, Great Location " Read full review on TripAdvisor   1/20/2012 Vote      
9. At breakfast an 18% gratuity was added to the bill but there still seemed to be an expectation to tip on top of that.
"Great base for exploring NYC " Read full review on TripAdvisor   9/23/2011 Vote      
10. I saw a bill for 99USD/night, for that price this hotel is fabulous.
"some points to improve on " Read full review on TripAdvisor   5/10/2011 Vote      
   
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