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OpinionWell
Rank
18th
Out of 676

Hotel Metro

Average Price: $352  
 
Hotel Class:
45 West 35th Street
New York City, 10001 View map  
3-Star Hotel Rank: 8 of 154
Average review rating: 4.13
OpinionWell Value Index: 3
Traveler reviews analyzed: BedBugRegistry (3) , Expedia (44) , MyTravelGuide (2) , Travelocity (29) , TripAdvisor (1206) , YahooTravel (20)
SAFE TO BOOK ? (2/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 29 comments. 
57% wrote positive comments about manager
The following words were used in comments with Manager:
complain (3)   desk (2)   errors (2)   guest (2)   helpful (3)   hotel (8)   management (32)   need (2)   phone (2)   problem (4)   reception (2)   reservation (9)    
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1. Management was responsive and after a visit from the night manager to the room things quieted down quite a bit.
"Lots to like except the noise from adjoining rooms " Read full review on TripAdvisor   4/27/2012 Vote      
2. Managers cheese and wine on Tuesday evenings is a very nice touch, loads to eat and drink if you want it and a chance to chat to managers.
"Great hotel in great location " Read full review on TripAdvisor   12/22/2011 Vote      
3. However, the next day we spoke to the very helpful Reservations Manager and all was rectified for the remainder of our stay.
"Fabulous Location, good service " Read full review on TripAdvisor   1/8/2010 Vote      
4. The staff was great- the manager even sent a bag of souvenirs that we had left on to our home for us.
"Wonderful Stay! " Read full review on TripAdvisor   3/7/2008 Vote      
5. When I asked for 2 more vouchers I was told that only the manager could do that and she wasn't there, but to ask in the morning.
"Great hotel, subpar staff " Read full review on TripAdvisor   4/28/2012 Vote      
6. If that was true, why didn't the manager know anything about it.
"Major issues with front desk staff " Read full review on TripAdvisor   4/3/2012 Vote      
7. Nobody could do anything without a manager who was busy on the phone.
"Major issues with front desk staff " Read full review on TripAdvisor   4/3/2012 Vote      
8. One of the managers escorted me to my room, and thankfully he did so because my key didn't work.
"Strange hotel...and here's why! " Read full review on TripAdvisor   3/30/2012 Vote      
9. The hotel manager was down in the lobby everytime we were coming and going, and it is so refreshing to see a manager involved and directly assisting guests with guidance, check in's and bags.
"Modern, Eclectic & Awesome: Worth every penny in NYC. " Read full review on TripAdvisor   2/20/2012 Vote      
10. On complaining to the front desk they proceeded to ask me 'what do you want us to do about it?' and the manager refused to even speak to me until I absolutely insisted he come out from hiding under the desk.
"Watch out for the cockroaches!! " Read full review on TripAdvisor   10/29/2009 Vote      
   
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