Hotel Metro, New York City, Front Desk

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Rank

18th

Out of 676

Hotel Metro	Average Price: $352 Check Rates

Hotel Class:

45 West 35th Street

New York City, 10001 View map

3-Star Hotel Rank: 8 of 154
Average review rating: 4.13

OpinionWell Value Index: 3

Traveler reviews analyzed: BedBugRegistry (3) , Expedia (44) , MyTravelGuide (2) , Travelocity (29) , TripAdvisor (1206) , YahooTravel (20)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (33) bar (310) bath (32) bathroom (232) bed (242) bill (20) breakfast (792) business center (18) charge (38) check in (92) check out (21) closet (21) complimentary (111) concierge (52) cost (33) deal (42) deck (17) decor (46) dinner (29) discount (21) downtown (19) food (132) front desk (91) gym (48) hotel (2338) housekeeping (22) lobby (86) location (785) lunch (20) maid (24) maid service (17) manager (29) money (80) pillow (36) price (164) rate (59) recommend (240) restaurant (166) room (1838) service (170) shower (191) shuttle (21) staff (745) street (242) suite (73) towel (57) value (100) view (348) walk (309) wireless (71)

Front desk

Appears in 91 comments.

71% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (10) great (4) helpful (21) hotel (6) informative (3) need (5) problem (5) reservation (3) return (3) welcoming (3) well (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Upon returning around 10pm the front desk clerk gave us free vouchers that came with the travelzoo deal.

"Great hotel, subpar staff " Read full review on TripAdvisor 4/28/2012 Vote

2. The front desk staff is very professional, and the bartender had good customer service.

"This hotel is awesome! " Read full review on TripAdvisor 4/23/2012 Vote

3. The front desk people(Jackie and Jasmine) were helpful and polite even though they were very busy.

"Great Value " Read full review on TripAdvisor 4/10/2012 Vote

4. We stayed 3 days prior to Christmas i2010 and on arrival we found the front desk staff very helpful and polite.

"Fab hotel " Read full review on TripAdvisor 4/8/2012 Vote

5. The front desk was extremely courteous and even upgraded me free of charge to a Premier Queen on the 11th floor.

"A Vintage Art Deco Gem with an Unbelievable View! " Read full review on TripAdvisor 4/5/2012 Vote

6. Non front desk staff were lovely across the board and went above and beyond to help you or get you whatever you needed.

"Major issues with front desk staff " Read full review on TripAdvisor 4/3/2012 Vote

7. Special thanks to Jasmine and Cari at the front desk for their help in stowing luggage before check-in and also holding luggage on our last day.

"TRYP - great experience! " Read full review on TripAdvisor 3/30/2012 Vote

8. You can also pick up a copy of the New York Times from the front desk.

"A great place to stay " Read full review on TripAdvisor 3/28/2012 Vote

9. The front desk staff was friendly and professional.

"It's a keeper " Read full review on TripAdvisor 3/15/2012 Vote

10. I firmly believe he can handle any question thrown at him with ease, the two nice ladies at the front desk on March the 4th at 1:00 P.

"UT Martin Dance Group " Read full review on TripAdvisor 3/14/2012 Vote