Hilton Garden Inn Chelsea, New York City, Service

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Rank

50th

Out of 676

Hilton Garden Inn Chelsea	Average Price: $336 Check Rates

Hotel Class:

121 West 28th Street

New York City, 10001 View map

3-Star Hotel Rank: 17 of 154
Average review rating: 4.43

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (39) , TripAdvisor (504)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (23) bar (60) bargain (7) bath (16) bathroom (103) bed (111) bill (8) breakfast (223) business center (18) cable (21) charge (17) check in (59) check out (24) checkout (13) closet (12) complimentary (19) concierge (6) cost (29) deal (34) dinner (19) discount (9) downtown (22) food (64) front desk (102) gym (19) hotel (1003) housekeeping (29) lobby (62) location (377) manager (30) money (40) neighborhood (29) parking (27) pillow (19) price (96) rate (63) recommend (88) restaurant (108) room (926) room service (14) service (113) sheets (13) shower (35) staff (419) street (214) towel (33) value (54) view (63) walk (199) wireless (56)

Service

Appears in 113 comments.

84% wrote positive comments about service

The following words were used in comments with Service:
clean (14) elevator (9) excellent (11) expectation (6) fantastic (6) free (6) friendly (16) good (16) great (27) hotel (36) housekeeping (6) location (12) night (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The rooms were clean, serviced daily, and pretty spacious for NYC.

"Everything is great - but the hair dryers! " Read full review on TripAdvisor 5/9/2012 Vote

2. Great service, great rooms, and great location in NYC.

"Great Hotel in NYC " Read full review on TripAdvisor 5/1/2012 Vote

3. I stayed with 4 friends in 2 rooms and we had great service.

"Great place to stay " Read full review on TripAdvisor 4/29/2012 Vote

4. From the moment our friend dropped us off, the service was top-notch and sincerely friendly.

"Everything I wanted and more! " Read full review on TripAdvisor 4/24/2012 Vote

5. For a Hilton Garden Inn, my room was quite spacious (business king), the service was great, and the location was pretty good, too.

"Business visit--good rate, location, service " Read full review on TripAdvisor 4/17/2012 Vote

6. After checkout, I realized I left a few items in the room but a quick call to the hotel cleaning services fixed that.

"Great service, great location " Read full review on TripAdvisor 4/14/2012 Vote

7. Nice and friendly service.

"Anytime again! " Read full review on TripAdvisor 4/11/2012 Vote

8. The service was outstanding, but we felt the cost of breakfast was a bit high for what we got.

"Good location, small rooms " Read full review on TripAdvisor 4/8/2012 Vote

9. We went on instinct from the 'Hilton' name that the service and quality would be great.

"Theatre Weekend Getaway " Read full review on TripAdvisor 4/1/2012 Vote

10. Service is attentive.

"Nice hotel in a very convenient location in mid Manhattan " Read full review on TripAdvisor 3/15/2012 Vote