Hilton Garden Inn Chelsea, New York City, Check In

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Rank

50th

Out of 676

Hilton Garden Inn Chelsea	Average Price: $336 Check Rates

Hotel Class:

121 West 28th Street

New York City, 10001 View map

3-Star Hotel Rank: 17 of 154
Average review rating: 4.43

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (39) , TripAdvisor (504)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (23) bar (60) bargain (7) bath (16) bathroom (103) bed (111) bill (8) breakfast (223) business center (18) cable (21) charge (17) check in (59) check out (24) checkout (13) closet (12) complimentary (19) concierge (6) cost (29) deal (34) dinner (19) discount (9) downtown (22) food (64) front desk (102) gym (19) hotel (1003) housekeeping (29) lobby (62) location (377) manager (30) money (40) neighborhood (29) parking (27) pillow (19) price (96) rate (63) recommend (88) restaurant (108) room (926) room service (14) service (113) sheets (13) shower (35) staff (419) street (214) towel (33) value (54) view (63) walk (199) wireless (56)

Check in

Appears in 58 comments.

94% wrote positive comments about check in

The following words were used in comments with Check in:
clean (3) customer (3) desk (7) efficient (4) great (4) helpful (5) hotel (9) luggage (4) management (3) night (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Front Desk Staff were AWESOME, especially my Check-In Rep.

"Fantastic Staff!! Great Location!! " Read full review on TripAdvisor 4/22/2012 Vote

2. I've already mentioned the breakfast room staff, but the check-in staff and bell staff were great too.

"Great value and location for exploring New York City " Read full review on TripAdvisor 3/26/2012 Vote

3. Check in and check out was fast and efficient.

"pleasant stay in HGI Chelsea " Read full review on TripAdvisor 3/13/2012 Vote

4. They could not accomodate early check in due to lots of hungover New Years Eve partiers, but they stored our luggage for us so we could go explore the area.

"Great service for the price " Read full review on TripAdvisor 2/21/2012 Vote

5. Check in was a breeze and the rooms are clean, well appointed and the Keurig coffee maker with Newman's Own coffee was the icing on the cake.

"Great Location, Amenities and Outstanding Service " Read full review on TripAdvisor 8/21/2011 Vote

6. Check in was easy.

"Great hotel - location, service, cleanliness, room size! " Read full review on TripAdvisor 8/15/2011 Vote

7. Check in was quick and easy and as a Hilton Gold member I was given free breakfast during our stay which was a nice bonus.

"Excellent Value and Great Central Location " Read full review on TripAdvisor 7/27/2011 Vote

8. All the staff that I met said welcome with a smile and conviction, the check-in was efficient and friendly, the lobby area though compact still managed to be light and airy.

"Friendly and efficient " Read full review on TripAdvisor 5/27/2011 Vote

9. The customer service began on the sidewalk as we walked in with a door person attentively asking if we needed assistance, that was followed up by the very pleasant (and efficient) check-in experience at the desk, to the comprehensive (and accurate) recommendations for local restaurants.

"Exceptional Customer Service " Read full review on TripAdvisor 4/25/2011 Vote

10. Everyone from check in to the dining area were very friendly.

"Wonderful! " Read full review on TripAdvisor 6/7/2010 Vote