Hilton Garden Inn Chelsea, New York City, Concierge

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Rank

50th

Out of 676

Hilton Garden Inn Chelsea	Average Price: $336 Check Rates

Hotel Class:

121 West 28th Street

New York City, 10001 View map

3-Star Hotel Rank: 17 of 154
Average review rating: 4.43

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (39) , TripAdvisor (504)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (23) bar (60) bargain (7) bath (16) bathroom (103) bed (111) bill (8) breakfast (223) business center (18) cable (21) charge (17) check in (59) check out (24) checkout (13) closet (12) complimentary (19) concierge (6) cost (29) deal (34) dinner (19) discount (9) downtown (22) food (64) front desk (102) gym (19) hotel (1003) housekeeping (29) lobby (62) location (377) manager (30) money (40) neighborhood (29) parking (27) pillow (19) price (96) rate (63) recommend (88) restaurant (108) room (926) room service (14) service (113) sheets (13) shower (35) staff (419) street (214) towel (33) value (54) view (63) walk (199) wireless (56)

Concierge

Appears in 6 comments.

50% wrote positive comments about concierge

The following words were used in comments with Concierge:
friendly (2) lobby (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. From the moment we arrived, the front desk staff, concierge & everyone we encountered were extremely friendly & helpful.

"Excellent service & very friendly staff " Read full review on Expedia 9/16/2009 Vote

2. A travel/concierge agent is stationed in the lobby each day to book sight-seeing tours, Broadway shows, etc..

"Nice surprise " Read full review on TripAdvisor 4/30/2012 Vote

3. I was especially impressed with the fact that they had a concierge in the lobby because in my experience most 3 **** hotels do not offer this service.

"Great stay at the Garden Inn ! " Read full review on TripAdvisor 4/24/2012 Vote

4. The concierge told us that taking the shuttle to The World Trade Center would be the same price as a taxi.

"Don't take the hotel bus! " Read full review on TripAdvisor 4/6/2011 Vote

5. There is a luggage storage area, within which the concierge will arrange to store your bags on your departure day.

"Great base for shopping trip " Read full review on TripAdvisor 5/30/2009 Vote

6. The lobby have a concierge, no less friendly than the doormen or receptionists.

"A pleasant and friendly stay " Read full review on TripAdvisor 4/26/2012 Vote