Hilton Garden Inn Chelsea, New York City, Front Desk

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Rank

50th

Out of 676

Hilton Garden Inn Chelsea	Average Price: $336 Check Rates

Hotel Class:

121 West 28th Street

New York City, 10001 View map

3-Star Hotel Rank: 17 of 154
Average review rating: 4.43

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (39) , TripAdvisor (504)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (23) bar (60) bargain (7) bath (16) bathroom (103) bed (111) bill (8) breakfast (223) business center (18) cable (21) charge (17) check in (59) check out (24) checkout (13) closet (12) complimentary (19) concierge (6) cost (29) deal (34) dinner (19) discount (9) downtown (22) food (64) front desk (102) gym (19) hotel (1003) housekeeping (29) lobby (62) location (377) manager (30) money (40) neighborhood (29) parking (27) pillow (19) price (96) rate (63) recommend (88) restaurant (108) room (926) room service (14) service (113) sheets (13) shower (35) staff (419) street (214) towel (33) value (54) view (63) walk (199) wireless (56)

Front desk

Appears in 102 comments.

86% wrote positive comments about front desk

The following words were used in comments with Front desk:
accommodating (6) clean (7) desk (103) extremely (4) friendly (18) good (6) helpful (27) hotel (13) housekeeping (6) luggage (9) management (6) nice (7) night (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The only plus was Lisa at the front desk who tried her best to accomodate us and seemed genuinely frustrated by our problems.

"Good Location- that's about it! " Read full review on TripAdvisor 5/22/2012 Vote

2. The front desk was so helpful when asked about dining options-each night I had a WONDERFUL meal.

"Wonderful Area, Super HUGE Rooms for New York, and kind staff!! " Read full review on TripAdvisor 5/15/2012 Vote

3. The cookies in the evening at the front desk were a nice touch.

"Good location, decent size " Read full review on TripAdvisor 4/27/2012 Vote

4. I WILL say that staff was sent up IMMEDIATELY withing about 2 min of our call and we were never without fresh towels or coffee/creamer etc. I did suggest to the front desk that perhaps something in the cleaning schedule should be adjusted for folks who want to linger in the room a while in the AM.

"Great stay at the Garden Inn ! " Read full review on TripAdvisor 4/24/2012 Vote

5. Front Desk Staff were AWESOME, especially my Check-In Rep.

"Fantastic Staff!! Great Location!! " Read full review on TripAdvisor 4/22/2012 Vote

6. The front desk staff were friendly and very helpful.

"Great service for the price " Read full review on TripAdvisor 2/21/2012 Vote

7. The front desk lady was very pleasant and there were cookies at the front desk!(Hint: if you sign up to be a hilton honors member, you get a couple bottles of water on check-in).

"Great Location esp when taking Megabus into city " Read full review on TripAdvisor 2/12/2012 Vote

8. The front desk and bell staff were very courteous helping me with anything I needed with smiles.

"Great find in Great location " Read full review on TripAdvisor 2/5/2012 Vote

9. The front desk staff were friendly and efficient.

"Good location, good value. " Read full review on TripAdvisor 11/20/2011 Vote

10. All the service people were friendly from door attendants to front desk to housekeeping to restaurant hostess.

"Nice room, friendly fast service " Read full review on TripAdvisor 11/1/2011 Vote