Hilton Garden Inn Chelsea, New York City, Bill

OpinionWell's Blog

Home » United States » New York » New York Destinations » New York Hotels » Hilton Garden Inn Chelsea

OpinionWell
Rank

50th

Out of 676

Hilton Garden Inn Chelsea	Average Price: $336 Check Rates

Hotel Class:

121 West 28th Street

New York City, 10001 View map

3-Star Hotel Rank: 17 of 154
Average review rating: 4.43

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (39) , TripAdvisor (504)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

amenity (23) bar (60) bargain (7) bath (16) bathroom (103) bed (111) bill (8) breakfast (223) business center (18) cable (21) charge (17) check in (59) check out (24) checkout (13) closet (12) complimentary (19) concierge (6) cost (29) deal (34) dinner (19) discount (9) downtown (22) food (64) front desk (102) gym (19) hotel (1003) housekeeping (29) lobby (62) location (377) manager (30) money (40) neighborhood (29) parking (27) pillow (19) price (96) rate (63) recommend (88) restaurant (108) room (926) room service (14) service (113) sheets (13) shower (35) staff (419) street (214) towel (33) value (54) view (63) walk (199) wireless (56)

Bill	Appears in 8 comments. 100% wrote positive comments about bill

The following words were used in comments with Bill:
complimentary (2) credit (2) customer (2) hotel (2) meal (3) newspaper (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

1. (however nothing to do with billing, i suggest you pre-pay like i did so that the hotel can confirm no charges have to be added to your creditcard if i read some of the reviews.

"Can't go wrong - don't go cheaper " Read full review on TripAdvisor 9/7/2009 Vote

2. On the day of the checkout, I received a bill under the door that was much higher than what my reservation stated - a quick call to the front desk corrected it.

"Comfortable stay " Read full review on TripAdvisor 9/13/2011 Vote

3. Either you bill the full stay to the customer's card at check in (which we have had done many times and have no problem with this) or you use the preauth # that is generated at the time of preauth when checking out a room so that you are not holding funds on a customer's credit card.

"Credit Card Preauthorization Debacle " Read full review on TripAdvisor 9/10/2011 Vote

4. there for work, schedule changed, stay at hiltons 30+ times a year, still billed me $300 for not being able to cancel within 2 days.

"poor customer service if diamond member who needs to cancel " Read full review on TripAdvisor 8/19/2011 Vote

5. They accused me of trying to scam them out of the cost of the hotel bill, accused the incentive company of never sending credit card information and told me that 'we'll apologize if you send us the original payment', which is impossible because they lost it.

"These people are rude, rude, rude " Read full review on TripAdvisor 5/4/2011 Vote

6. I received a complimentary newspaper when I opened my door in the morning, and also received my bill under the door.

"Very nice hotel " Read full review on TripAdvisor 11/8/2010 Vote

7. I received a complimentary newspaper when I opened my door in the morning, and also received my bill under the door.

"Very nice hotel " Read full review on TripAdvisor 11/8/2010 Vote

8. The only service you do get from them is the bill for the meal otherwise it is up to each individual to work out they need to order their meal at the hatch and for the cook to cook and give you your meal.

"Still good but not as good " Read full review on TripAdvisor 4/16/2008 Vote