The Back Bay Hotel, Boston, Service

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OpinionWell
Rank

2nd

Out of 197

The Back Bay Hotel	Average Price: $327 Check Rates

Hotel Class:

350 Stuart St., Back Bay

Boston, 00000 View map

4-Star Hotel Rank: 2 of 38
Average review rating: 4.51

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (25) , TripAdvisor (980)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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Keyword Search

amenity (69) bar (448) bath (74) bathroom (312) bed (212) breakfast (262) charge (28) check in (104) check out (29) closet (23) complimentary (78) concierge (157) cost (36) deal (65) decor (52) dinner (74) downtown (37) food (240) front desk (141) gym (18) hotel (2176) housekeeping (41) lobby (86) location (635) lunch (31) manager (32) money (43) parking (59) pillow (34) price (130) rate (78) recommend (231) restaurant (402) room (1530) room service (89) service (404) shower (194) staff (792) street (187) suite (24) towel (122) tub (36) valet (48) valet parking (32) value (62) view (70) walk (270) walk in (21) walk-in (19) wireless (68)

Service

Appears in 404 comments.

88% wrote positive comments about service

The following words were used in comments with Service:
comfortable (16) concierge (26) customer (17) desk (23) excellent (51) food (33) friendly (35) good (54) great (73) helpful (33) hotel (126) location (37) nice (30) night (20)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. My husband and I decided to grab a snack one of the other evenings and decided to sit at the bar (better service by the bartender!).

"Great location! " Read full review on TripAdvisor 5/17/2012 Vote

2. SERVICE: The front desk service was excellent.

"Great location! " Read full review on TripAdvisor 5/17/2012 Vote

3. The service is very good, with all staff eager to help you make the most of your visit to Boston.

"Beautiful, historic building....choose your room carefully " Read full review on TripAdvisor 5/13/2012 Vote

4. Bathroom was a little outdated but was large and perfectly serviceable.

"Perfect location " Read full review on TripAdvisor 5/10/2012 Vote

5. Pleasant and accommodating service with clean rooms.

"room choice is key " Read full review on TripAdvisor 5/10/2012 Vote

6. Otherwise, the experience has been great from a service perspective.

"Noisy and a bit disorganized " Read full review on TripAdvisor 5/9/2012 Vote

7. The service was amazing from the moment i arrived.

"Great location in back bay; very friendly " Read full review on TripAdvisor 5/6/2012 Vote

8. What I felt was exceptional was the level of service at the hotel, from the doorman to the restaurant staff to the front desk.

"Boston Marathon Weekend " Read full review on TripAdvisor 4/26/2012 Vote

9. Service was friendly and helpful.

"Nice Hotel in good location " Read full review on TripAdvisor 4/22/2012 Vote

10. ) Service at breakfast was excellent.

"Solid, not Great " Read full review on TripAdvisor 4/21/2012 Vote