The Back Bay Hotel, Boston, Concierge

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Rank

2nd

Out of 197

The Back Bay Hotel	Average Price: $327 Check Rates

Hotel Class:

350 Stuart St., Back Bay

Boston, 00000 View map

4-Star Hotel Rank: 2 of 38
Average review rating: 4.51

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (25) , TripAdvisor (980)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (69) bar (448) bath (74) bathroom (312) bed (212) breakfast (262) charge (28) check in (104) check out (29) closet (23) complimentary (78) concierge (157) cost (36) deal (65) decor (52) dinner (74) downtown (37) food (240) front desk (141) gym (18) hotel (2176) housekeeping (41) lobby (86) location (635) lunch (31) manager (32) money (43) parking (59) pillow (34) price (130) rate (78) recommend (231) restaurant (402) room (1530) room service (89) service (404) shower (194) staff (792) street (187) suite (24) towel (122) tub (36) valet (48) valet parking (32) value (62) view (70) walk (270) walk in (21) walk-in (19) wireless (68)

Concierge

Appears in 157 comments.

91% wrote positive comments about concierge

The following words were used in comments with Concierge:
excellent (10) friendly (29) good (11) great (20) helpful (68) hotel (16) love (8) recommend (14) reservation (9)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Heather Coughlin,the concierge was particularly helpful and nothing was a problem for her.

"Good hotel large rooms " Read full review on TripAdvisor 4/6/2012 Vote

2. Front doormen, concierge and front desk were friendly.

"Decent value. Central location. " Read full review on TripAdvisor 4/4/2012 Vote

3. We were greeted on arrival by very friendly and helpful concierge and reception staff.

"Fantastic stay... " Read full review on TripAdvisor 3/20/2012 Vote

4. The concierge was painstakingly helpful in helping us to plan our sight seeing.

"A short 3 night stay in January 2012 " Read full review on TripAdvisor 1/31/2012 Vote

5. The concierge gave a fabulous recommendation for a Thai delivery, it was the best Thai food I have tasted and I have even been to thailand.

"Superb " Read full review on TripAdvisor 1/5/2012 Vote

6. Also, friendly & helpful concierge made our stay more memorable.

"Spacious Bathroom & Helpful Concierge " Read full review on TripAdvisor 11/15/2011 Vote

7. Hotel Service Pro:Lovely and very helpful concierge Heather.

"Spacious Bathroom & Helpful Concierge " Read full review on TripAdvisor 11/15/2011 Vote

8. Front desk and concierge was particularly good with everyone we met going out of their way to deal with our many queries and requests.

"best weekend stay ever " Read full review on TripAdvisor 11/11/2011 Vote

9. The staff is professional and Heather Coughlin, the concierge, is top of the heap.

"A Hotel that Really Works " Read full review on TripAdvisor 11/2/2011 Vote

10. The concierge was very helpful and overall the staff were very friendly.

"great location, friendly staff " Read full review on TripAdvisor 10/4/2011 Vote