The Back Bay Hotel, Boston, Front Desk

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Rank

2nd

Out of 197

The Back Bay Hotel	Average Price: $327 Check Rates

Hotel Class:

350 Stuart St., Back Bay

Boston, 00000 View map

4-Star Hotel Rank: 2 of 38
Average review rating: 4.51

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (25) , TripAdvisor (980)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (69) bar (448) bath (74) bathroom (312) bed (212) breakfast (262) charge (28) check in (104) check out (29) closet (23) complimentary (78) concierge (157) cost (36) deal (65) decor (52) dinner (74) downtown (37) food (240) front desk (141) gym (18) hotel (2176) housekeeping (41) lobby (86) location (635) lunch (31) manager (32) money (43) parking (59) pillow (34) price (130) rate (78) recommend (231) restaurant (402) room (1530) room service (89) service (404) shower (194) staff (792) street (187) suite (24) towel (122) tub (36) valet (48) valet parking (32) value (62) view (70) walk (270) walk in (21) walk-in (19) wireless (68)

Front desk Traveler Insight - Friendly Front Desk

Appears in 141 comments.

84% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (25) great (10) helpful (31) hotel (14) housekeeping (6) management (7) nice (8) pleasant (8) welcoming (7)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. SERVICE: The front desk service was excellent.

"Great location! " Read full review on TripAdvisor 5/17/2012 Vote

2. ' Front desk staff was pleasant at check-in.

"Solid, not Great " Read full review on TripAdvisor 4/21/2012 Vote

3. Friendly and knowledgable front desk staff and the doorman was great.

"Great location and close to everything " Read full review on TripAdvisor 4/7/2012 Vote

4. Front doormen, concierge and front desk were friendly.

"Decent value. Central location. " Read full review on TripAdvisor 4/4/2012 Vote

5. This is a nice hotel, the room was clean, front desk staff and maids were so nice, and it was in a nice neighborhood.

"Good hotel but no wow factor " Read full review on TripAdvisor 4/4/2012 Vote

6. From the front desk to the doormen, exceptionally nice people.

"Good " Read full review on TripAdvisor 4/1/2012 Vote

7. the staff amazing,from the valet parking to the front desk,everyone was so freindly and helpful.

"back bay " Read full review on TripAdvisor 3/23/2012 Vote

8. The room service was also good and the front desk staff was extremely friendly.

"Don't let the name scare ou " Read full review on TripAdvisor 2/3/2012 Vote

9. Maria who was at the front desk was vey professional in handling my request of extending my trip for another night.

"Superb " Read full review on TripAdvisor 1/5/2012 Vote

10. ) The front desk staff were more than happy to let us leave our bags in their holding area near the front desk since my flight wasn't until 5pm on Sunday.

"Great hotel, Good location " Read full review on TripAdvisor 11/19/2011 Vote