The Back Bay Hotel, Boston, Manager

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Rank

2nd

Out of 197

The Back Bay Hotel	Average Price: $327 Check Rates

Hotel Class:

350 Stuart St., Back Bay

Boston, 00000 View map

4-Star Hotel Rank: 2 of 38
Average review rating: 4.51

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (25) , TripAdvisor (980)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (69) bar (448) bath (74) bathroom (312) bed (212) breakfast (262) charge (28) check in (104) check out (29) closet (23) complimentary (78) concierge (157) cost (36) deal (65) decor (52) dinner (74) downtown (37) food (240) front desk (141) gym (18) hotel (2176) housekeeping (41) lobby (86) location (635) lunch (31) manager (32) money (43) parking (59) pillow (34) price (130) rate (78) recommend (231) restaurant (402) room (1530) room service (89) service (404) shower (194) staff (792) street (187) suite (24) towel (122) tub (36) valet (48) valet parking (32) value (62) view (70) walk (270) walk in (21) walk-in (19) wireless (68)

Manager

Appears in 32 comments.

77% wrote positive comments about manager

The following words were used in comments with Manager:
generous (4) helpful (11) hotel (10) management (33) money (2) night (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Front Office Manager Seth Thomas was particularly helpful to us and to the other runners.

"Boston Marathon Weekend " Read full review on TripAdvisor 4/26/2012 Vote

2. The manager helped us get a refund for a poor experience we had with a bus tour.

"We loved this place " Read full review on TripAdvisor 4/7/2012 Vote

3. Then to top it all off an unprecendented experience in the restaurant, where the server anticipated my appreciation of a place to relax, work, and eat at a leisurely pace - and where he and the manager were attentive to even the slightest compromise of quality of food and drink.

"Putting the HOST back in hotel " Read full review on TripAdvisor 11/3/2011 Vote

4. the front desk manager Nuala was perticularly helpful at all times.

"great hotel in a good location staffed by friendly people " Read full review on TripAdvisor 9/3/2011 Vote

5. Now the issue that was a big concern to us, but was taken care of very well by the manager.

"First class service in a great area of Boston " Read full review on TripAdvisor 8/26/2011 Vote

6. while in Boston I had an accident and burnt my fingers on hot tea, the help and assistance provided by Nuala Creedon, Asst Front of House Manager, was great.

"Friendly service, excellent hotel! " Read full review on TripAdvisor 5/1/2011 Vote

7. There were a number of logistical details that we were helping the bride and groom with, and at every turn the hotel staff (bell hops and managers alike) was quite willing to help us out.

"An elegant hotel that provides a relaxing stay. " Read full review on TripAdvisor 8/25/2010 Vote

8. Everyone on staff, front desk, bell hops, valet drivers and general manager were extremely welcoming.

"Fabulous Experience! " Read full review on TripAdvisor 7/18/2008 Vote

9. The manager on duty offered half off for the night, after I said we weren't paying for the night.

"Big Mistake " Read full review on TripAdvisor 5/7/2008 Vote

10. I was a complete duffus at the desk and had not realised that my reservation was in my maiden name so spent some while confusing the manager as to the name the reservation was under.

"Awesome, beautiful, comfortable, fantastic customer service " Read full review on TripAdvisor 5/19/2012 Vote