EPIC Hotel - a Kimpton Hotel, Miami, Service

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Rank

1st

Out of 468

EPIC Hotel - a Kimpton Hotel	Average Price: $309 Check Rates

Hotel Class:

270 Biscayne Boulevard Way

Miami, 33131 View map

4-Star Hotel Rank: 1 of 58
Average review rating: 4.75

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (41) , Travelocity (5) , TripAdvisor (767)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (61) balcony (194) bar (121) bath (39) bathroom (186) beach (256) bed (119) bill (35) breakfast (183) cabana (45) charge (39) check in (113) complimentary (79) concierge (136) cost (42) deal (33) deck (35) decor (39) dinner (102) downtown (153) food (276) front desk (151) gym (55) hotel (1689) lobby (116) location (236) lunch (57) manager (51) money (40) parking (51) pool (597) price (70) rate (59) recommend (126) restaurant (379) room (1216) room service (120) service (543) shower (87) spa (97) staff (672) street (33) suite (109) towel (61) tub (62) valet (87) value (31) view (499) walk (106) wireless (32)

Service

Appears in 542 comments.

90% wrote positive comments about service

The following words were used in comments with Service:
amazed (23) area (34) beauty (22) club (21) concierge (19) customer (41) excellent (54) exceptional (21) food (55) friendly (27) good (57) great (95) hotel (136) outstanding (21) pool (67)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Cabanas are available and the poolside service is great.

"Great trendy downtown hotel " Read full review on TripAdvisor 5/17/2012 Vote

2. A special thank you to Eric Jellson, Area Director of Sales and Marketing and Christian Betancourt, Front Desk Agent for your TREMENDOUS service.

"Excellent Customer Service " Read full review on TripAdvisor 5/16/2012 Vote

3. I have stayed at the EPIC hotel at least once a month for the past 7 months and have always been given great customer service.

"Excellent Customer Service " Read full review on TripAdvisor 5/16/2012 Vote

4. AWESOME SERVICE, top notch.

"Great Hotel to Stay when in MIAMI " Read full review on TripAdvisor 5/11/2012 Vote

5. Food and service was both amazing.

"Great Hotel to Stay when in MIAMI " Read full review on TripAdvisor 5/11/2012 Vote

6. I sound like an advertisement, I know, but when a facility continues to have this type of outstanding service over and over and over again----it needs to be relayed to others.

"Why I come back to Epic when I go to Miami! " Read full review on TripAdvisor 5/9/2012 Vote

7. Food and beverage service was above average, and the guest rooms were modern and comfortable.

"Perfect spot for business and pleasure " Read full review on TripAdvisor 5/8/2012 Vote

8. The food and service at Area 31 was impeccable.

"Everything you are looking for. " Read full review on TripAdvisor 5/8/2012 Vote

9. The service is very good and efficient.

"The place for trend setting people " Read full review on TripAdvisor 4/29/2012 Vote

10. The only critics I would make are about the renovations they were making in the pool area during our stay, and our dinner experience at their restaurant 'Area 31' which has room for improvement on service (attentiveness, knowledge, etc.) and food (taste, quantity) considering pricing level of menu.

"Consistently Excellent " Read full review on TripAdvisor 4/24/2012 Vote