EPIC Hotel - a Kimpton Hotel, Miami, Concierge

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Rank

1st

Out of 468

EPIC Hotel - a Kimpton Hotel	Average Price: $309 Check Rates

Hotel Class:

270 Biscayne Boulevard Way

Miami, 33131 View map

4-Star Hotel Rank: 1 of 58
Average review rating: 4.75

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (41) , Travelocity (5) , TripAdvisor (767)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (61) balcony (194) bar (121) bath (39) bathroom (186) beach (256) bed (119) bill (35) breakfast (183) cabana (45) charge (39) check in (113) complimentary (79) concierge (136) cost (42) deal (33) deck (35) decor (39) dinner (102) downtown (153) food (276) front desk (151) gym (55) hotel (1689) lobby (116) location (236) lunch (57) manager (51) money (40) parking (51) pool (597) price (70) rate (59) recommend (126) restaurant (379) room (1216) room service (120) service (543) shower (87) spa (97) staff (672) street (33) suite (109) towel (61) tub (62) valet (87) value (31) view (499) walk (106) wireless (32)

Concierge

Appears in 136 comments.

96% wrote positive comments about concierge

The following words were used in comments with Concierge:
friendly (10) great (11) helpful (24) hotel (31) lounge (12) management (7) night (7)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Concierges are amongst the best I have seen in many years.

"Consistently Excellent " Read full review on TripAdvisor 4/24/2012 Vote

2. The efficient lady hotel Concierge was very helpful in confirming my arranged transport back to the airport at the end of my stay.

"Second stay at The Epic " Read full review on TripAdvisor 3/16/2012 Vote

3. probably the nicest hotel I've stayed at period!staff was excellent, particularly the Head Concierge, Sonja H.

"Epic " Read full review on TripAdvisor 3/6/2012 Vote

4. The pool service is fantastic and the concierge was brilliant - able to help with every request for both luxury and budget services.

"Brilliant service, fab experience! " Read full review on TripAdvisor 1/8/2012 Vote

5. Finally the concierge - although very helpful, when I asked a question he answered my question to my friend rather than to me, which I found a little rude.

"Beautiful hotel, disappointing service " Read full review on TripAdvisor 1/1/2012 Vote

6. I stayed for two nights at the end of November, the front desk staff and concierge were amazing.

"Best Business Stay " Read full review on TripAdvisor 12/3/2011 Vote

7. The concierge was very helpful in getting us both dinner reservations and a nanny so we could grab a late private dinner one of the nights.

"Great downtown hotel " Read full review on TripAdvisor 12/1/2011 Vote

8. Fabulous hotel, great rooms, great service, in particular Marcus at the front door and Andrew at the concierge, but all staff were awesome.

"Epic lives up to its name " Read full review on TripAdvisor 11/28/2011 Vote

9. The club concierge christopher and gene were extremely helpful.

"Matched all expectations " Read full review on TripAdvisor 11/25/2011 Vote

10. Gene was a wonderful concierge- he was very helpful in creating itineraries for us and helped us make reservations for restaurants, planned out our jet-ski, vespa rental, and even had our itinerary slipped under our door once he was done.

"Truly Epic " Read full review on TripAdvisor 11/15/2011 Vote