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EPIC Hotel - a Kimpton Hotel

Average Price: $309  
 
Hotel Class:
270 Biscayne Boulevard Way
Miami, 33131 View map  
4-Star Hotel Rank: 1 of 58
Average review rating: 4.75
OpinionWell Value Index: 6
Traveler reviews analyzed: Expedia (41) , Travelocity (5) , TripAdvisor (767)
SAFE TO BOOK ? (2/5 issues found)
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Manager
Appears in 51 comments. 
65% wrote positive comments about manager
The following words were used in comments with Manager:
great (4)   hotel (5)   management (52)   problem (4)   reservation (6)   resort (5)   welcoming (4)   well (4)   wine (4)    
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1. Managers greeted with complimentary wine and margaritas (it was Cinco de Mayo!) And some yummy appetizers.
"Fantastic weekend! " Read full review on TripAdvisor   5/9/2012 Vote      
2. However, a wonderful manager, Brent, apologized and made everything right.
"Wonderful Hotel " Read full review on TripAdvisor   12/27/2011 Vote      
3. When I got back home, I called and spoke to the manager to express how amazing my experience there was.
"above and beyond! " Read full review on TripAdvisor   11/17/2011 Vote      
4. this trip is different because it's the first trip we take with our 18 month old baby, and that really changes things, so I sent an email to jacqueline ploettner, the resort manager, who had taken excellent care of my parents and sister when they were at the epic a few months ago.
"not even there yet and it's already amazing! " Read full review on TripAdvisor   9/23/2011 Vote      
5. The resort manager Jacqueline made our stay extra-enjoyable, and to her I am especially grateful.
"My best hotel experience ever! " Read full review on TripAdvisor   9/5/2011 Vote      
6. Zuma, in turn continued the great welcome, as the restaurant manager that I remembered from January immediately offered to pour our bubbly to Zuma's own flutes; I was ready for the usual 'Sorry, you can't bring that in here' routine.
"When can we go back? " Read full review on TripAdvisor   6/3/2011 Vote      
7. And as I already mentioned the entire staff (valets, front desk, pool concierge, resort manager, etc) all went above and beyond before (welcome email when I booked), during (nice welcome from Elisa who also gave me a late check out) and after (follow up email by the resort manager) my stay.
"Best Hotel Ever " Read full review on TripAdvisor   5/18/2011 Vote      
8. Everyone from the manager who helped us before we arrived, the very kind concierges to the pool guys all made our trip fabulous.
"Sure was EPIC " Read full review on TripAdvisor   5/10/2011 Vote      
9. shout out to BRENT the manager who helped me with an issue I was having with my Bank of America credit card that was lost @ a nightclub on south beach.
"Amazing Experience " Read full review on TripAdvisor   4/26/2011 Vote      
10. Seth McDaniels, Assistant Front Office Manager, helped me with a problem with a Tripadvisor reservation and was patient, persistent and successful in resolving my problem.
"ohmygawd!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! " Read full review on TripAdvisor   4/22/2011 Vote      
   
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