5. bottle of water; when you know your hotel is sold out, hire enough valets so the place isn't chaos, with your guests' cars sitting there completely unattended with the keys in and cars running (when I brought this to the manager's attention, he took care of it immediately and comped my parking charge, which I appreciated); perhaps most importantly, when a guest smokes near someone else who is eating in your restaurant, in violation of Miami's anti-smoking ordinance, MAKE THEM STOP.