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EPIC Hotel - a Kimpton Hotel

Average Price: $309  
 
Hotel Class:
270 Biscayne Boulevard Way
Miami, 33131 View map  
4-Star Hotel Rank: 1 of 58
Average review rating: 4.75
OpinionWell Value Index: 6
Traveler reviews analyzed: Expedia (41) , Travelocity (5) , TripAdvisor (767)
SAFE TO BOOK ? (2/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 151 comments. 
85% wrote positive comments about front desk
The following words were used in comments with Front desk:
friendly (13)   great (8)   helpful (19)   hotel (20)   management (9)   welcoming (11)    
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1. The front desk and bell staff were outstanding.
"Cool, Hip and Friendly " Read full review on TripAdvisor   5/4/2012 Vote      
2. Front desk staff is always very helpful and accommodating.
"Great Value - one of Miami's downtown finests " Read full review on TripAdvisor   4/19/2012 Vote      
3. We were welcomed by Alejandra at the front desk.
"10 srars easy! " Read full review on TripAdvisor   3/25/2012 Vote      
4. I was very impressed by the staff at the front desk; upon my arrival I was suffering from a little jet lag and feeling under the weather.
"Ultimo " Read full review on TripAdvisor   3/7/2012 Vote      
5. It did not disappoint!the front desk was very accommodating and the bell hop was energetic and friendly.
"excellence with a family feel " Read full review on TripAdvisor   1/21/2012 Vote      
6. Furniture was ugly and many wires could be seen bellow the computer desk- the keyboard of the computer available was unstable lacking one support- the telephone was unstable lacking one support- I could not connect my laptop and I called the front desk that sent me to a central IS support team that I decided to quit after several tries- there was no table to place the plates we ordered- room smelled moldy- right after our arrival there was a technician knocking the door carrying a refrigerator to change the one in our room.
"Total disappointment " Read full review on TripAdvisor   1/15/2012 Vote      
7. Later, he was helping us at the front desk with directions and recommendations for dinner.
"What a way to end the year! " Read full review on TripAdvisor   1/2/2012 Vote      
8. The quality of the front desk staff was exceptional.
"ROYALTY " Read full review on TripAdvisor   12/28/2011 Vote      
9. The people at the front desk are just so helpful and wonderful--they truly want to make your stay perfect.
"Second stay here and again, amazing! " Read full review on TripAdvisor   12/18/2011 Vote      
10. The staff are always a friendly face at the front desk too.
"One of my favorite hotels ever! " Read full review on TripAdvisor   12/16/2011 Vote      
   
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