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OpinionWell
Rank
3rd
Out of 16

Hotel Hana-Maui

Average Price: $555  
 
Hotel Class:
5031
Hana, 96713 View map  
4-Star Hotel Rank: 1 of 1
Average review rating: 4.51
OpinionWell Value Index: 10
Traveler reviews analyzed: Expedia (38) , TripAdvisor (272) , YahooTravel (21)
SAFE TO BOOK ? (0/5 issues found)
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Staff
Appears in 99 comments. 
90% wrote positive comments about staff
The following words were used in comments with Staff:
beauty (13)   families (6)   food (11)   fresh (11)   friendly (31)   great (11)   guest (8)   helpful (15)   hotel (20)   liked (6)   local (16)   most (9)   night (7)   welcoming (8)   wondering (8)    
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1. All of the staff were very friendly and accomodating, and I appreciated how the staff mingled with the guests at events like the fitness and yoga classes, so it felt more like a community than a resort.
"loved this hotel " Read full review on TripAdvisor   9/24/2010 Vote      
2. The staff as mentioned is good, the food is great, the grounds are beautiful and it is a place to decompress.
"very good and very bad " Read full review on TripAdvisor   9/12/2010 Vote      
3. great breakfasts and dinners, everything we had was very good- staff was generally very friendly and good, I had to fight to give a tip to the gentleman who helped me with a big load of luggage for instance- hotel reacted quickly to a room change request (we needed two beds rather than one king)- the hotel grounds are large and well manicured, and quite beautiful- pool was very nice, hot tub maybe a bit not hot enough but probably right for most people- I applaud a hotel that provides any kind of honor bar, in this case soft drinks and water, it is not expensive to do so and it is really appreciated by guests who arrive after traveling a distance.
"very good and very bad " Read full review on TripAdvisor   9/12/2010 Vote      
4. trays at night policy should be: (a) keep trays inside -or- (b) provide containers for trays after use that can be sealed against ants and scavengers -and- (c) make a late night run for trays from the small handful of guests who may have ordered room service -and- (d) make sure that no staff leaves behind a mess of bones and ants when they see it.
"very good and very bad " Read full review on TripAdvisor   9/12/2010 Vote      
5. I really would like to have rated it higher, as the importance of quality food and good staff are right up there for me, but waking up to fresh bird poop having missed my head by a couple of feet just knocks it down a couple notches.
"very good and very bad " Read full review on TripAdvisor   9/12/2010 Vote      
6. The place was very quiet in terms of guest and staff.
"I didn't want to leave " Read full review on TripAdvisor   9/3/2010 Vote      
7. Hubert and fellow staff made our stay stress free and his enthusiam specifially was refreshing.
"This place was magical, a true island getaway and rejuvenation. " Read full review on TripAdvisor   8/19/2010 Vote      
8. Although staff were friendly and the overall look of the resort was pleasing, there were important elements that were less than satisfactory, especially for a hotel as pricey as this one.
"Complete let down and not worth the money " Read full review on TripAdvisor   8/5/2010 Vote      
9. The pros about this hotel are the friendly staff, cart service for guests and luggage upon check-in and check-out, no tipping policy, spa, and beautiful eternity pool overlooking the ocean.
"Complete let down and not worth the money " Read full review on TripAdvisor   8/5/2010 Vote      
10. The staff were more interested in visiting with each other than helping the guests.
"What a let down. Looked forward to a... " Read full review on TripAdvisor   7/24/2010 Vote      
   
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