Hotel Hana-Maui, Hana, Service

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Rank

3rd

Out of 16

Hotel Hana-Maui	Average Price: $555 Check Rates

Hotel Class:

5031

Hana, 96713 View map

4-Star Hotel Rank: 1 of 1
Average review rating: 4.51

OpinionWell Value Index: 10

Traveler reviews analyzed: YahooTravel (21) , Expedia (38) , TripAdvisor (272)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (22) bar (47) bath (11) bathroom (49) beach (105) bed (33) breakfast (64) charge (10) check in (7) check out (9) complimentary (29) concierge (11) cost (16) deal (11) deck (25) dinner (65) food (137) front desk (18) highway (12) hot tub (31) hotel (497) housekeeping (6) landscape (11) location (45) lunch (23) manager (15) massage (40) money (8) ocean (102) parking (8) patio (11) pool (106) price (32) rate (17) recommend (52) restaurant (91) room (303) room service (13) service (121) shower (33) shuttle (20) spa (114) staff (99) steam (19) suite (28) towel (33) tub (13) value (9) view (106) walk (23)

Service

Appears in 121 comments.

56% wrote positive comments about service

The following words were used in comments with Service:
best (6) breakfast (7) excellent (6) expectation (6) food (18) friendly (9) good (7) great (13) hotel (30) slow (17) spa (12) staff (7) wondering (6)

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1. This resort is not for vacationers who need nightlife/socializaiton, multiple dining choices, up to the minute service and luxurious accommodations.

"Hard to beat the setting! " Read full review on TripAdvisor 9/29/2010 Vote

2. It is not a luxurious property in the classic sense (if you are after four season amenities the property is not for you) and does not have the best service we have experienced (in fact service was somewhat limited for a resort), but the relaxed atmosphere, the stunning location (even for Hawaii), the friendly Hawaian local feel and the wonderful camp/cottage setting creates something very special which you dont experience at your run-of-the-mill corporate 5-star resort.

"Hard to beat the setting! " Read full review on TripAdvisor 9/29/2010 Vote

3. Stong points-incredibly beautiful settings-laid back Hawaian feel-spacious cottages with big decks (and did I mention great views)-nice pool-competent service and good (but not extensive) amenities-horses-beautiful landscapingThings to know-no TVs/internet in the room (available in TV room)-there is no service at the pool-the anti-Ritz Carlton-you will need to drive or shuttle to the nearest beach-the property has changed hands and owners are planning changes (so check status).

"Hard to beat the setting! " Read full review on TripAdvisor 9/29/2010 Vote

4. The service here is also superb.

"AMAZING! Stay in a Sea Ranch Cottage and you will never want to stay anywhere else... " Read full review on TripAdvisor 8/22/2010 Vote

5. I really loved the relaxed, 'ohana' type of service where they really treated you like family and new all the details of my stay.

"Nicely secluded, but glad I wasn't honeymooning here " Read full review on TripAdvisor 8/14/2010 Vote

6. A focus on service could help turn this paradise location into a nice resort.

"What a let down. Looked forward to a... " Read full review on TripAdvisor 7/24/2010 Vote

7. great service, wonderful atmosphere, live local music.

"WONDERFUL! We will be back... " Read full review on TripAdvisor 7/5/2010 Vote

8. Many of the hotel activities were complementary including a 3 mile shuttle service to the adjacent Hamoa Beach, hula dance lessons, lei making etc. On the first night we had dinner at the hotel restaurant - magnificently delicious, a high quality dining experience and contrary to previous reviews - service was PERFECT, prompt and courteous.

"WONDERFUL! We will be back... " Read full review on TripAdvisor 7/5/2010 Vote

9. The setting and view is phenomenal, and we found the service and staff to superb.

"I'd stay there again " Read full review on TripAdvisor 5/15/2010 Vote

10. The service was excellent.

"We LOVED it " Read full review on TripAdvisor 3/27/2010 Vote