Castle Hilo Hawaiian Hotel, Hilo, Manager

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Rank

1st

Out of 43

Castle Hilo Hawaiian Hotel	Average Price: $180 Check Rates

Hotel Class:

71 Banyan Drive

Hilo, 96720 View map

2-Star Hotel Rank: 1 of 3
Average review rating: 3.46

OpinionWell Value Index: 8

Traveler reviews analyzed: Expedia (85) , MyTravelGuide (32) , TripAdvisor (445) , YahooTravel (38)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (17) balcony (59) bar (53) bath (6) bathroom (56) beach (38) bed (47) breakfast (99) cable (8) charge (23) check in (35) check out (14) cost (15) deal (18) decor (15) dinner (38) discount (21) downtown (40) fee (10) food (98) front desk (59) hotel (847) housekeeping (15) laundry (7) lobby (86) location (172) lunch (10) maid (9) manager (9) money (30) ocean (142) parking (96) patio (8) pool (61) price (80) rate (39) recommend (40) restaurant (161) room (700) room service (6) service (73) shower (26) staff (203) street (21) suite (21) towel (19) value (30) view (331) walk (42) wireless (33)

Manager

Appears in 9 comments.

50% wrote positive comments about manager

The following words were used in comments with Manager:
nice (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The next morning, Easter Sunday, I nicely mentioned to the clerk my concern and really I just felt like a manager should actually stay in the room to experience it.

"No Aloha " Read full review on TripAdvisor 4/28/2012 Vote

2. I did read the post regarding some planned rennovation from the manager in response to another negative review.

"Ick " Read full review on TripAdvisor 1/25/2010 Vote

3. Manager always prompt with answers.

"can't wait to go back!!!! " Read full review on TripAdvisor 4/27/2009 Vote

4. I didn't realize it was missing until we were at the Kilauea Lodge, but a call to the Housekeeping manager turned up the sweater and we were able to pick it up the next day as we drove through Hilo on our way to Kamuela.

"Lost and Found " Read full review on TripAdvisor 2/1/2012 Vote

5. Wonder if it is the manager.

"Smoke Filled Lobby " Read full review on TripAdvisor 3/29/2010 Vote

6. Well, she insisted they had no room, so my husband had to connect on their computer ($10 for 30 minutes) and print out the Expedia confirmation, and talk to the manager.

"If this is the best you can get in Hilo ..... " Read full review on TripAdvisor 4/20/2009 Vote

7. The manager on duty would not adjust the price or offer any other compensation for our inconvenience.

"Step back into the 1960's " Read full review on TripAdvisor 2/24/2008 Vote

8. I was told not to make it a habit coming in for just a coffee Was handed a small cup and was told that will be 295 plus taxes Was made to feel very unwelcomed PS It was the service manager sept 4 was my birthday not a nice way to remember it.

"Poor service " Read full review on TripAdvisor 9/9/2010 Vote

9. The hotel manager wasn't very friendly when I reported the issue and didn't seem to want to help me find it.

"BEWARE " Read full review on YahooTravel 6/3/2009 Vote