Castle Hilo Hawaiian Hotel, Hilo, Maid

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Rank

1st

Out of 43

Castle Hilo Hawaiian Hotel	Average Price: $180 Check Rates

Hotel Class:

71 Banyan Drive

Hilo, 96720 View map

2-Star Hotel Rank: 1 of 3
Average review rating: 3.46

OpinionWell Value Index: 8

Traveler reviews analyzed: Expedia (85) , MyTravelGuide (32) , TripAdvisor (445) , YahooTravel (38)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (17) balcony (59) bar (53) bath (6) bathroom (56) beach (38) bed (47) breakfast (99) cable (8) charge (23) check in (35) check out (14) cost (15) deal (18) decor (15) dinner (38) discount (21) downtown (40) fee (10) food (98) front desk (59) hotel (847) housekeeping (15) laundry (7) lobby (86) location (172) lunch (10) maid (9) manager (9) money (30) ocean (142) parking (96) patio (8) pool (61) price (80) rate (39) recommend (40) restaurant (161) room (700) room service (6) service (73) shower (26) staff (203) street (21) suite (21) towel (19) value (30) view (331) walk (42) wireless (33)

Maid	Appears in 9 comments. 66% wrote positive comments about maid

The following words were used in comments with Maid:
clean (2) hall (2) nice (2) odor (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Was not a problem as we just asked the maids in the hall for fresh towels.

"Good place compared to others " Read full review on TripAdvisor 2/11/2012 Vote

2. Unbeknownst to us, our air conditioner was leaking water - the maid notified maintenance and they promptly took care of it.

"Definitely worth the money! " Read full review on Expedia 9/30/2009 Vote

3. The rooms were clean, the maids nice, but nothing was extraordinary.

"The Best in Hilo? " Read full review on TripAdvisor 5/10/2008 Vote

4. Everything was fine except the odor and the maid I told about the odor.

"Stinky " Read full review on YahooTravel 10/23/2007 Vote

5. When a maid came in to clean, I nicely mentioned it to her, and she rudely told me that it was impossible since the drapes had just been changed.

"Stinky " Read full review on YahooTravel 10/23/2007 Vote

6. Maid did not empty garbages and left trash on the counter.

"Good hotel, so-so service " Read full review on YahooTravel 5/8/2009 Vote

7. * Hotel staff review - The Maids were the Greatest, Hands down.

"Barely 2 Stars! " Read full review on TripAdvisor 1/24/2009 Vote

8. Go figure--maybe the maid was on sick leave or just forgot.

"Castle Hilo Hawaiian " Read full review on YahooTravel 8/22/2009 Vote

9. There was no hair dryer , but I found a maid in the hall and she gave me one without any issue.

"Not a bad place to stay. Its the best of what Hilo has to offer sad to say. " Read full review on TripAdvisor 3/9/2009 Vote