Castle Hilo Hawaiian Hotel, Hilo, Housekeeping

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Rank

1st

Out of 43

Castle Hilo Hawaiian Hotel	Average Price: $180 Check Rates

Hotel Class:

71 Banyan Drive

Hilo, 96720 View map

2-Star Hotel Rank: 1 of 3
Average review rating: 3.46

OpinionWell Value Index: 8

Traveler reviews analyzed: Expedia (85) , MyTravelGuide (32) , TripAdvisor (445) , YahooTravel (38)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (17) balcony (59) bar (53) bath (6) bathroom (56) beach (38) bed (47) breakfast (99) cable (8) charge (23) check in (35) check out (14) cost (15) deal (18) decor (15) dinner (38) discount (21) downtown (40) fee (10) food (98) front desk (59) hotel (847) housekeeping (15) laundry (7) lobby (86) location (172) lunch (10) maid (9) manager (9) money (30) ocean (142) parking (96) patio (8) pool (61) price (80) rate (39) recommend (40) restaurant (161) room (700) room service (6) service (73) shower (26) staff (203) street (21) suite (21) towel (19) value (30) view (331) walk (42) wireless (33)

Housekeeping

Appears in 15 comments.

100% wrote positive comments about housekeeping

The following words were used in comments with Housekeeping:
clean (7) comfortable (2) desk (3) great (3) professional (2) prompt (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. In fairness to the housekeeping staff our room was cleaned well and the bed was very comfortable.

"Great Views but very poor and dated rooms. " Read full review on TripAdvisor 2/18/2012 Vote

2. Housekeeping came to clean up the bugs, and promised to get someone to repair the fridge--no one ever came.

"Major Disappointment " Read full review on TripAdvisor 10/17/2011 Vote

3. Very hospitable staff and housekeeping at its best.

"Excellent service! Beautiful accomodations! " Read full review on TripAdvisor 9/6/2010 Vote

4. Hotel staff from front desk, bell captain and housekeeping provide 'aloha' services which is relected in their courteous, professional manner of treating guess, clean premises and rooms.

"Staff immediately address concerns with courteous service. " Read full review on TripAdvisor 9/3/2010 Vote

5. Housekeeping was prompt when a hair dryer was requested.

"Pleasantly surprised! " Read full review on TripAdvisor 6/4/2010 Vote

6. It was very clean, housekeeping did a great job each day with fresh towels, cleaning around all our things.

"can't wait to go back!!!! " Read full review on TripAdvisor 4/27/2009 Vote

7. The room was spotlessly clean, bedding clean and comfortable, A/C worked well, housekeeping did a great job, and the view of the bay and Mauna Lea was fabulous both from inside the room and on the spacious balcony.

"A Great Experience " Read full review on TripAdvisor 12/10/2008 Vote

8. Good housekeeping service.

"Great Budget Hotel " Read full review on TripAdvisor 10/2/2008 Vote

9. The staff was very friendly and the housekeeping did a great job when making up our room.

"Great place! " Read full review on TripAdvisor 10/7/2007 Vote

10. StaffAll of my messages, inquiries and packages were handled promptly and professionally by the staff at the front desk and housekeeping staff kept my room spotless, delivering irons and hairdryers quickly upon request.

"No Complaints At All " Read full review on TripAdvisor 7/13/2007 Vote