Moana Surfrider, A Westin Resort & Spa, Waikiki Beach, Honolulu, Staff

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OpinionWell
Rank

28th

Out of 165

Moana Surfrider, A Westin Resort & Spa, Waikiki Beach	Average Price: $364 Check Rates

Hotel Class:

2365 KALAKAUA Avenue

Honolulu, 96815 View map

4-Star Hotel Rank: 12 of 17
Average review rating: 4.18

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (70) , MyTravelGuide (9) , Travelocity (20) , TripAdvisor (1000) , YahooTravel (85)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (45) balcony (203) bar (340) bath (38) bathroom (267) bathtub (30) beach (1161) beachfront (37) bed (257) breakfast (289) charge (99) check in (167) check out (36) closet (44) concierge (72) cost (80) deal (48) dinner (96) fee (85) food (323) front desk (147) hotel (2360) housekeeping (104) lobby (233) location (515) lunch (60) manager (55) money (77) ocean (512) parking (103) patio (34) pool (458) price (145) rate (80) recommend (181) restaurant (332) room (2302) room service (43) service (469) shower (116) spa (71) staff (590) street (287) suite (84) towel (129) valet (74) valet parking (38) value (45) view (698) walk (146)

Staff

Appears in 590 comments.

85% wrote positive comments about staff

The following words were used in comments with Staff:
attentive (25) bar (23) beach (40) desk (59) excellent (23) friendly (148) good (26) great (56) helpful (107) hotel (154) housekeeping (24) liked (27) location (29) need (28) nice (36)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The staff was, overall, was very nice and friendly.

"Nice Location in the center of Waikiki Beach " Read full review on TripAdvisor 5/22/2012 Vote

2. My two experiences with the hotel staff were great.

"This hotel is not for me " Read full review on TripAdvisor 5/16/2012 Vote

3. The staff were fantastic, and if i ever had the oppurtunity to stay again i would go back in a heart beat.

"Palace by the sea " Read full review on TripAdvisor 5/11/2012 Vote

4. When I am on vacation and paying to stay in a hotel, I would appreciate it if the staff would actually be helpful.

"Enjoyed our stay, but not Westin service " Read full review on TripAdvisor 5/11/2012 Vote

5. However, my opinion of the stay was affected when I encountered two staff members who refused to help me.

"Enjoyed our stay, but not Westin service " Read full review on TripAdvisor 5/11/2012 Vote

6. The staff was friendly and treated us with the utmost respect.

"Disappointing from start to finish " Read full review on TripAdvisor 5/11/2012 Vote

7. Overall - a great place to stay, friendly staff, pristine rooms and well maintained grounds.

"Palace by the sea " Read full review on TripAdvisor 5/11/2012 Vote

8. I also thought it was great how staff would come by every now and again and you could order drinks and food from them.

"A grande dame of Waikiki " Read full review on TripAdvisor 5/10/2012 Vote

9. The staff was also super friendly about letting us check out late.

"Ideal location, gorgeous view, friendly staff, PERFECT stay! " Read full review on TripAdvisor 5/5/2012 Vote

10. The staff was very friendly, our room had charm but was a bit dark (again, we had constant rain; this may not be an issue if the weather holds up).

"very charming for waikiki but lackluster pool area " Read full review on TripAdvisor 5/3/2012 Vote