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28th
Out of 165

Moana Surfrider, A Westin Resort & Spa, Waikiki Beach

Average Price: $364  
 
Hotel Class:
2365 KALAKAUA Avenue
Honolulu, 96815 View map  
4-Star Hotel Rank: 12 of 17
Average review rating: 4.18
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (70) , MyTravelGuide (9) , Travelocity (20) , TripAdvisor (1000) , YahooTravel (85)
SAFE TO BOOK ? (2/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 147 comments. 
62% wrote positive comments about front desk
The following words were used in comments with Front desk:
friendly (17)   great (6)   helpful (11)   hotel (21)   housekeeping (12)   management (6)   nice (8)   rude (6)   service (11)   staff (49)   view (9)    
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1. We were greeted with a warm welcome at the front desk by Keith.
"A Grand time at a Beautiful Hotel " Read full review on TripAdvisor   5/6/2012 Vote      
2. Spend a few nights in the original wing in one of the gable rooms which was huge and comfortable but had tiny windows, so after a couple nights we asked if there would be any availability to move to the new tower and they did so immediately, very prompt friend Front Desk.
"Most Beautiful Hotel In Honolulu " Read full review on TripAdvisor   5/1/2012 Vote      
3. The housekeeping and front desk staff were always friendly and helpful.
"Historic and Elegant " Read full review on TripAdvisor   3/30/2012 Vote      
4. Knowledgeable and prompt bell service, warm and cheerful housekeeping staff, friendly, expedient front desk service and wonderfully welcoming beach bar staff, this is THE place to stay on Waikiki beach.
"Love This Place " Read full review on TripAdvisor   3/29/2012 Vote      
5. Polite and very helpful front desk and reliable with very warm welcoming staffs.
"Wonderful stay " Read full review on TripAdvisor   1/21/2012 Vote      
6. Front desk staff and parking valets were great; while some other employees were subpar.
"Tourist Processing Plant " Read full review on TripAdvisor   1/10/2012 Vote      
7. After some re-negotiation at the front desk, was given a courtyard view that was much better, but still not worth the rate.
"The First Lady of Waikiki... Not Worth It " Read full review on TripAdvisor   12/3/2011 Vote      
8. The front desk agents and the bellmen were friendly but the service express agents or the operators need some more customer service training.
"Ok hotel " Read full review on TripAdvisor   9/26/2011 Vote      
9. While the front desk representative, Kristin, was very nice and sweet, she could not accomodate our request to have adjoining rooms.
"Not worth the price " Read full review on TripAdvisor   8/11/2011 Vote      
10. The staff at the front desk are friendly as were the housekeeping staff, but that isn't enough to save this hotels reputation for us.
"Don't judge a book by it's cover! " Read full review on TripAdvisor   7/2/2011 Vote      
   
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