Moana Surfrider, A Westin Resort & Spa, Waikiki Beach, Honolulu, Concierge

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OpinionWell
Rank

28th

Out of 165

Moana Surfrider, A Westin Resort & Spa, Waikiki Beach	Average Price: $364 Check Rates

Hotel Class:

2365 KALAKAUA Avenue

Honolulu, 96815 View map

4-Star Hotel Rank: 12 of 17
Average review rating: 4.18

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (70) , MyTravelGuide (9) , Travelocity (20) , TripAdvisor (1000) , YahooTravel (85)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (45) balcony (203) bar (340) bath (38) bathroom (267) bathtub (30) beach (1161) beachfront (37) bed (257) breakfast (289) charge (99) check in (167) check out (36) closet (44) concierge (72) cost (80) deal (48) dinner (96) fee (85) food (323) front desk (147) hotel (2360) housekeeping (104) lobby (233) location (515) lunch (60) manager (55) money (77) ocean (512) parking (103) patio (34) pool (458) price (145) rate (80) recommend (181) restaurant (332) room (2302) room service (43) service (469) shower (116) spa (71) staff (590) street (287) suite (84) towel (129) valet (74) valet parking (38) value (45) view (698) walk (146)

Concierge

Appears in 72 comments.

84% wrote positive comments about concierge

The following words were used in comments with Concierge:
best (4) breakfast (4) desk (25) friendly (6) good (7) helpful (24) hotel (9) lobby (5) nice (4) recommend (3) reservation (8)

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1. The food was wonderful (we ate so much at breakfast that we didn't really eat again until dinner time!)- very nice people at the Concierge desk- hotel does special things to ensure that guests enjoy and 'experience' Hawaii.

"Beautiful, historic hotel " Read full review on TripAdvisor 4/22/2012 Vote

2. The concierge desk was very friendly and very helpful.

"Great location; 5 star hotel " Read full review on TripAdvisor 4/14/2012 Vote

3. The concierge staff recommended places that were in the tourist magazines, but failed to mention the best restaurants in the area.

"Lovely Plantation Style Hotel " Read full review on TripAdvisor 4/5/2012 Vote

4. Concierge was amazing.

"Great Honeymoon destination " Read full review on TripAdvisor 3/31/2012 Vote

5. Concierge are the best I've encountered, even helping make restaurant reservations for us prior to us arriving in Hawaii.

"Excellent end to our Hawaii trip " Read full review on TripAdvisor 3/23/2012 Vote

6. Good Points: All the staff, from the front desk, concierge, bellmen, waitstaff, etc., were exceptionally friendly and like a ray of sunshine.

"Location is it's Asset " Read full review on TripAdvisor 12/29/2011 Vote

7. The concierge are willing to help with anything and overall the staff can't do enough to help.

"Amazing Hotel! " Read full review on TripAdvisor 12/21/2011 Vote

8. On our arrival we were greeted by old friends Head Porter Ian, porters Garry, Ernie, Andrew and Frank and head concierge Jan Sugino, all who have been with the hotel twenty years and more.

"Nothing much changes " Read full review on TripAdvisor 10/6/2011 Vote

9. The staff was very pleasant with an exceptionally talented concierge staff.

"Pleasant Place, but straight by the book " Read full review on TripAdvisor 8/25/2011 Vote

10. Especially the concierge, who never steered us wrong on dinner.

"Beautiful rooms, prime location, but.... " Read full review on TripAdvisor 6/3/2011 Vote