Moana Surfrider, A Westin Resort & Spa, Waikiki Beach, Honolulu, Check In

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Rank

28th

Out of 165

Moana Surfrider, A Westin Resort & Spa, Waikiki Beach	Average Price: $364 Check Rates

Hotel Class:

2365 KALAKAUA Avenue

Honolulu, 96815 View map

4-Star Hotel Rank: 12 of 17
Average review rating: 4.18

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (70) , MyTravelGuide (9) , Travelocity (20) , TripAdvisor (1000) , YahooTravel (85)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (45) balcony (203) bar (340) bath (38) bathroom (267) bathtub (30) beach (1161) beachfront (37) bed (257) breakfast (289) charge (99) check in (167) check out (36) closet (44) concierge (72) cost (80) deal (48) dinner (96) fee (85) food (323) front desk (147) hotel (2360) housekeeping (104) lobby (233) location (515) lunch (60) manager (55) money (77) ocean (512) parking (103) patio (34) pool (458) price (145) rate (80) recommend (181) restaurant (332) room (2302) room service (43) service (469) shower (116) spa (71) staff (590) street (287) suite (84) towel (129) valet (74) valet parking (38) value (45) view (698) walk (146)

Check in

Appears in 167 comments.

81% wrote positive comments about check in

The following words were used in comments with Check in:
fast (7) friendly (10) great (7) helpful (6) hotel (34) most (7) nice (11) welcoming (16)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The nice check-in agent upgraded our room to a Banyan Classic Ocean View Double Room.

"Wonderful hotel in paradise " Read full review on TripAdvisor 5/17/2012 Vote

2. Check in was fast though not as friendly as other Westin locations I've stayed in.

"Great location, delicious food, ok service " Read full review on TripAdvisor 4/6/2012 Vote

3. The agent at check-in, Steve, was most helpful and every bit customer service oriented as I would expect from a high end hotel.

"One Night Splurge " Read full review on TripAdvisor 3/2/2012 Vote

4. He had sent us a welcome letter at check-in so we tried to reach him by phone (two different members of his staff called us on the following days, but not him) and when we made the decision to leave we wrote him a letter with ample opportunity to reply.

"Service and Maintenance in decline - we checked out early " Read full review on TripAdvisor 2/15/2012 Vote

5. No one greeted us, so we sat at an empty table that hadn't been cleaned yet and thought someone would be by to check in with us, clean the table and take our order.

"After today, I wouldn't stay here " Read full review on TripAdvisor 2/7/2012 Vote

6. Most staff were nice, the front desk girl at check in could have been a bit more friendly, but that was minor.

"Reviews here are pretty accurate " Read full review on TripAdvisor 2/3/2012 Vote

7. The Housekeeping Staff, Valet, and Check In staff were overwhelmingly welcoming and helpful.

"Read As Many Trip Advisor Reviews As Possible " Read full review on TripAdvisor 1/28/2012 Vote

8. check-in has been prompt and cordial.

"The FIRST Lady Of Waikiki -1901 " Read full review on TripAdvisor 1/19/2012 Vote

9. I was frustrated because as a Platinum SPG member, I was not upgraded, as per the Ts and Cs of the program, to the best available room at check in (despite partial ocean view, ocean view, and ocean front rooms being available I was put in a 'courtyard view room' the size of a closet).

"Really disappointed " Read full review on TripAdvisor 1/18/2012 Vote

10. We have always found our room to be clean at check-in and maintained well during our stay.

"Great Location, even if with the drawbacks of being a Historic Hotel " Read full review on TripAdvisor 1/6/2012 Vote