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Rank
28th
Out of 165

Moana Surfrider, A Westin Resort & Spa, Waikiki Beach

Average Price: $364  
 
Hotel Class:
2365 KALAKAUA Avenue
Honolulu, 96815 View map  
4-Star Hotel Rank: 12 of 17
Average review rating: 4.18
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (70) , MyTravelGuide (9) , Travelocity (20) , TripAdvisor (1000) , YahooTravel (85)
SAFE TO BOOK ? (2/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 55 comments. 
47% wrote positive comments about manager
The following words were used in comments with Manager:
accommodating (2)   apology (4)   cares (3)   complain (5)   desk (6)   guest (6)   hotel (9)   housekeeping (10)   management (56)   new (3)   nice (4)   night (5)   ocean (5)   offers (4)    
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1. There is a new General Manager, Mr.
"Service and Maintenance in decline - we checked out early " Read full review on TripAdvisor   2/15/2012 Vote      
2. The manager was able to move our family members from 1493 to 880, which did have a nice, but partially obstructed view of the beach and ocean.
"The Moana Surfrider Is a Special Treat " Read full review on TripAdvisor   8/3/2011 Vote      
3. Trying to get this rectified required several conversations with the front desk, parking lot attendant, and finally the manager who took care of it.
"Nice Historical Place, Good Location, but Sub-Par Service " Read full review on TripAdvisor   3/7/2011 Vote      
4. The housekeeping manager came (who was very nice and did apologize finally).
"This hotel is a NO is so many ways " Read full review on TripAdvisor   2/27/2011 Vote      
5. My compliments to the manager for running such a great operation.
"Boutique hotel service in large, perfectly located beachfront property " Read full review on TripAdvisor   9/24/2010 Vote      
6. Janice ( a manager ) apologized and offered us a room in the Diamond wing until ours was ready which was cool - do not stay in the Diamond wing - nothing historic or special / they should name this the 1970s little box wing.
"there is a fine line between 3 star and 4 star hotels - this IMO is a very low 3... " Read full review on TripAdvisor   8/1/2010 Vote      
7. The people employed at the front desk were very rude and short with us but the 2 managers we dealt with were very nice.
"Beautiful Hotel...poor service.....stinky sheets " Read full review on TripAdvisor   9/20/2009 Vote      
8. The housekeeping manager came up as well and was also very nice.
"Beautiful Hotel...poor service.....stinky sheets " Read full review on TripAdvisor   9/20/2009 Vote      
9. Thinking it was a Manager or a bell man there to help me, I opened the door.
"Terrible experience, not so great hotel! " Read full review on TripAdvisor   12/21/2008 Vote      
10. Since we were celebrating our anniversary for the third year in a row, the guest services manager left us a note with 2 small bottles of brut, as well as a lovely fruit platter.
"Moana will always be my first choice on Waikiki " Read full review on TripAdvisor   12/8/2008 Vote      
   
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