Hilton Hawaiian Village, Honolulu, Service

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Rank

16th

Out of 165

Hilton Hawaiian Village	Average Price: $379 Check Rates

Hotel Class:

2005 KALIA Road

Honolulu, 96815 View map

4-Star Hotel Rank: 7 of 17
Average review rating: 3.99

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (121) , MyTravelGuide (121) , Travelocity (67) , TripAdvisor (2844) , YahooTravel (6)

SAFE TO BOOK ? (4/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (163) balcony (410) bar (626) bathroom (311) beach (2852) bed (317) bill (71) breakfast (802) charge (240) check in (624) check out (132) complimentary (91) concierge (139) cost (363) deal (162) dinner (284) downtown (109) fee (95) food (1086) front desk (252) hot tub (74) hotel (3756) housekeeping (131) lobby (144) location (899) lunch (184) manager (135) money (333) ocean (1047) parking (363) pool (2131) price (747) rate (180) recommend (512) restaurant (1407) room (4454) room service (108) service (936) shower (186) shuttle (115) spa (179) staff (1021) street (291) suite (309) towel (384) valet (87) value (97) view (1672) walk (878) wireless (136)

Service

Appears in 934 comments.

68% wrote positive comments about service

The following words were used in comments with Service:
better (41) clean (39) customer (75) excellent (55) food (90) friendly (40) good (99) great (144) guest (50) hotel (165) location (38)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Once home, I called Hilton customer service and spoke to two different representatives and they refused to compensate me in any way (I thought a one night free stay was fair but they didn't agree).

"Pretty hotel but hope that nothing goes wrong " Read full review on TripAdvisor 5/20/2012 Vote

2. Service was great.

"The best hotel in Hawaii !!! " Read full review on TripAdvisor 5/15/2012 Vote

3. I have stayed at less expensive hotels and always got this service free.

"Rainbow Towers " Read full review on TripAdvisor 5/14/2012 Vote

4. - Spa services were great, but pricey.

"Get the corner room, Rainbow Tower " Read full review on TripAdvisor 5/13/2012 Vote

5. The seafood is fine and service is good.

"Has everything you want in it " Read full review on TripAdvisor 5/9/2012 Vote

6. The service is above average and the accommodations are fantastic.

"Hawaiin Magic " Read full review on TripAdvisor 5/8/2012 Vote

7. The bed, service, cleanliness was all perfect.

"Beautiful " Read full review on TripAdvisor 5/3/2012 Vote

8. One other tip to having a good time, 'If you're stern-faced and not too pleasant, dont expect good service.

"Becomes a favorite " Read full review on TripAdvisor 5/1/2012 Vote

9. it was an awesome service and came off exactly as they said it would.

"Monstrous Property/Expensive as Heck/Great Rooms " Read full review on TripAdvisor 4/29/2012 Vote

10. I have to say the hospitality service on our flight day was fantastic.

"Monstrous Property/Expensive as Heck/Great Rooms " Read full review on TripAdvisor 4/29/2012 Vote