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Rank
16th
Out of 165

Hilton Hawaiian Village

Average Price: $379  
 
Hotel Class:
2005 KALIA Road
Honolulu, 96815 View map  
4-Star Hotel Rank: 7 of 17
Average review rating: 3.99
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (121) , MyTravelGuide (121) , Travelocity (67) , TripAdvisor (2844) , YahooTravel (6)
SAFE TO BOOK ? (4/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Concierge
Appears in 139 comments. 
77% wrote positive comments about concierge
The following words were used in comments with Concierge:
exceptional (5)   food (6)   friendly (5)   good (10)   great (10)   helpful (24)   hotel (14)   informative (10)   liked (9)   nice (6)   recommend (9)   reservation (6)    
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1. The concierge at the Ali'i Marc was amazing.
"Best Hotel around " Read full review on TripAdvisor   5/3/2012 Vote      
2. On the positive side; I would like to commend the concierge at the Ali'i Tower, Emelia; she is WONDERFUL!every dinner reservation and recommendation that she did for us was great and we were always seated at a very good table in each restaurant.
"Better than expected " Read full review on TripAdvisor   4/4/2012 Vote      
3. We asked our concierge to recommend a place to eat the first night, and were directed to The Tropics Bar & Grill, which proved pretty mediocre (one star out of five).
"Tired, relying on location " Read full review on TripAdvisor   4/1/2012 Vote      
4. The concierge at Grand Waikikian was helpful and called over to Hilton Hawaiian Village and sorted it out.
"Nice Resort - Lost our Reservation " Read full review on TripAdvisor   3/17/2012 Vote      
5. Concierge service is good, and while it's not in the heart of Waikiki, we like that.
"Always a crowd pleaser " Read full review on TripAdvisor   2/20/2012 Vote      
6. The concierge was extremely helpful and booked our Pearl Harbor Tour (although she never asked if anyone was a vet which may have resulted in a discount).
"Lots of great stuff, but... " Read full review on TripAdvisor   1/24/2012 Vote      
7. Concierge were great with booking our restaurants.
"Fantastic! " Read full review on TripAdvisor   1/9/2012 Vote      
8. Ali'i's doorman is no longer there and concierge is staffed by people who simply aren't customer focused like professional concierges normally are.
"Good - but not what it use to be... " Read full review on TripAdvisor   12/27/2011 Vote      
9. Concierge desks were very helpful.
"Better than average but not super great " Read full review on TripAdvisor   12/9/2011 Vote      
10. The concierge did a good job giving us ideas of what activities to do.
"Great vacation resort " Read full review on TripAdvisor   11/26/2011 Vote      
   
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