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Rank
16th
Out of 165

Hilton Hawaiian Village

Average Price: $379  
 
Hotel Class:
2005 KALIA Road
Honolulu, 96815 View map  
4-Star Hotel Rank: 7 of 17
Average review rating: 3.99
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (121) , MyTravelGuide (121) , Travelocity (67) , TripAdvisor (2844) , YahooTravel (6)
SAFE TO BOOK ? (4/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 252 comments. 
76% wrote positive comments about front desk
The following words were used in comments with Front desk:
friendly (17)   good (12)   great (12)   guest (11)   helpful (16)   hotel (20)   liked (14)   management (11)   nice (19)    
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1. I called the front desk and they sent a chambermaid who said that they were termites and that once we went out for the day, they would spray the room and clean it.
"Pretty hotel but hope that nothing goes wrong " Read full review on TripAdvisor   5/20/2012 Vote      
2. Shuttle left us at one end, had to then shlep bags through throngs of people, like a marketplace, to reach front desk, then end up backtracking to get to Kalia tower.
"Never again " Read full review on TripAdvisor   5/17/2012 Vote      
3. The hotel in general and the front desk in particular are completely overwhelmed by the huge quantity of tourists.
"Bling Bling Ghetto for tourists " Read full review on TripAdvisor   5/4/2012 Vote      
4. Three separate calls to the front desk on consecutive days got us a bevy of new toilets parts over our seven day visit, but no respite.
"Bring Plumbing Tools " Read full review on TripAdvisor   4/5/2012 Vote      
5. the people at the front desk were super nice & upgraded our room for us unexpectedly.
"nice hotel, super busy " Read full review on TripAdvisor   3/9/2012 Vote      
6. Front desk was very helpful.
"Beautiful hotel, needs to sound proof rooms. " Read full review on TripAdvisor   3/5/2012 Vote      
7. The front desk clerks were very efficient and moved the line along quickly.
"Not Our Usual Accomodations " Read full review on TripAdvisor   3/3/2012 Vote      
8. The front desk staff was always friendly and helpful - which was amazing to me in such a high traffic hotel - during an event like APEC ( with high profile individuals on property).
"HHV Tropical getaway during APEC " Read full review on TripAdvisor   2/22/2012 Vote      
9. The front desk staff were always friendly.
"Traveling with a 5 year old on family vacation " Read full review on TripAdvisor   2/16/2012 Vote      
10. After, determining that the following days flight was secure I called backed down to the front desk only to be put on hold for 12 minutes.
"The best "one beach towel" hawaiian resort.... " Read full review on TripAdvisor   2/13/2012 Vote      
   
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