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Rank
16th
Out of 165

Hilton Hawaiian Village

Average Price: $379  
 
Hotel Class:
2005 KALIA Road
Honolulu, 96815 View map  
4-Star Hotel Rank: 7 of 17
Average review rating: 3.99
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (121) , MyTravelGuide (121) , Travelocity (67) , TripAdvisor (2844) , YahooTravel (6)
SAFE TO BOOK ? (4/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 135 comments. 
47% wrote positive comments about manager
The following words were used in comments with Manager:
cares (6)   complain (9)   desk (17)   guest (7)   helpful (12)   hotel (17)   management (142)   nice (5)   night (11)    
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1. We were staying as part of a group and sales manager Susie Wong is the BEST.
"Paradise " Read full review on TripAdvisor   3/21/2012 Vote      
2. Infact they upgraded me and the manager followed up with a phone call expressing that the front desk was extremely happy that I wasnt a 'normal' visitor that complains about everything.
"Very Nice Experience " Read full review on TripAdvisor   1/24/2012 Vote      
3. At least that is the reasoning that the Day Manager gave my wife when my wife showed the Day Manager the digital photos that I took of the now-deceased cockroach that appeared on the curtain in the bathroom one morning.
""It's just a bug" and everything else OK " Read full review on TripAdvisor   1/7/2012 Vote      
4. Our room was great, even if there were some renovations going on, hotel manager, was very helpful and understood that we needed to get into our room before the check in time as we had been travelling for 12 hours.
"Everything you need in the one place " Read full review on TripAdvisor   11/10/2011 Vote      
5. I took my grievance to the manager on duty and she finally offered a little help.
"Horrible Experience " Read full review on TripAdvisor   10/20/2011 Vote      
6. No apology from a manager, nights free, or future accomodations.
"Filthy, outdated. Would never return! " Read full review on TripAdvisor   8/23/2011 Vote      
7. I must mention the beautiful and charming Valet Manager, Jayde.
"A beautiful Experience... " Read full review on TripAdvisor   4/18/2011 Vote      
8. Trying to put the rat experience behind us - most of the staff besides the Manager I encountered seemed really nice.
"Sun,surf, sand and....a GIANT rat! " Read full review on TripAdvisor   1/4/2011 Vote      
9. Again the marketing manager probably thinks: 'Shall I spend time of my people for free to reserve in a sister property.
"this Hilton is almost bankrupt !?! " Read full review on TripAdvisor   12/27/2010 Vote      
10. Kevin, Guest Services Manager even sent us a fruit tray with a Happy Anniversary card.
"HHV was wonderful for Anniversary Trip " Read full review on TripAdvisor   9/19/2010 Vote      
   
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